Kayla Ward
Nortonville
Summary
I'm highly motivated to insure a safe work environment - fast learner and very attentive to detail - great customer service experience mans communication skills - dependable transportation Organization Product and service sales Food handling knowledge Problem resolution Customer service Highly competitive Client Development Equipment safety Oral and written communication Excellent verbal communication Safety regulations- able to de-escalate crisis situations with the bare minimum of force needed to control the situation and ensure the safety of myself and others
Overview
10
10
years of professional experience
Work History
Tray Load Packer
Land O Frost
04.2025 - Current
- Operated packaging machinery to ensure timely and efficient product assembly.
- Inspected finished products for quality assurance and compliance with specifications.
- Maintained clean and organized work area to promote safety and productivity.
- Collaborated with team members to streamline packing processes and reduce errors.
- Assisted in troubleshooting equipment issues to minimize downtime during operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
Behavioral Health Technician
River Valley Behavioral Health
10.2024 - 03.2025
- Administered therapeutic interventions to support patient recovery and improve overall mental health outcomes.
- Monitored patient behavior and reported significant changes to healthcare team for timely intervention.
- Implemented safety protocols and crisis intervention techniques, maintaining a secure environment for patients.
- Evaluated progress of patients regularly, adjusting care strategies to optimize treatment effectiveness and engagement.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Direct Sales Associate
UniFirst
01.2024 - 10.2024
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Ensured that all materials used were up to standard and free from defects.
- Followed established safety procedures while operating machinery and working around hazardous materials.
- Checked product quality against specified standards at each stage of production process.
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Provided training assistance to new operators on proper machine operation techniques.
- Inspected finished products to verify conformity to quality standards.
Kitchen Staff Member
Aramark
05.2023 - 09.2023
- Prepared and organized food items for service according to established recipes and standards.
- Maintained cleanliness and sanitation of kitchen areas, adhering to health and safety regulations.
- Assisted in inventory management by tracking stock levels and notifying suppliers of shortages.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Managed time to juggle multiple tasks simultaneously with ease.
- Unloaded food deliveries and stored items in proper locations for easy access.
Bather / sales associate
PetSmart Owensboro
06.2022 - 04.2023
- Assisted customers in locating and selecting merchandise in any store department
- Kept clients happy by creating accurate and detailed timelines for their grooming services and informing them of any changes
- Ran the cash register, handled cash and card transactions quickly and accurately, and packaged orders neatly and correctly
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
Assembly Associate
Delta Faucet Co
08.2021 - 03.2022
- Was in charge of maintaining product standards and quality-control programs
- Made certain that all health and safety regulations were followed
- Kept my work areas tidy and clean
- Was in charge of keeping an eye on the machine and diagnosing any issues that arose
- Fabricated large and small parts according to drawings and put them together as needed
Ride Operator
Holiday World & Splashin' Safari
06.2015 - 06.2017
- Performed routine ride testing to insure the ride was accordance with maintenance regulations
- Insured the safety of all guest
- Kept a clean and safe work space
- In charge of day-to-day operations and equipment maintenance in the rides department
Education
High School -
McLean County High School
Calhoun, KY01.2017
Skills
- Accurate money handling
- Organization
- Product and service sales
- Food handling knowledge
- Problem resolution
- Crisis management
- De-escalating situations
- Customer service
- Highly competitive
- Equipment safety
- Oral and written communication
- Excellent verbal communication
- Money management
- Safety regulations
- Sanitation Regulations
- First-aid and CPR
- Non-violent intervention
- Staff Management
Timeline
Tray Load Packer
Land O Frost
04.2025 - Current
Behavioral Health Technician
River Valley Behavioral Health
10.2024 - 03.2025
Direct Sales Associate
UniFirst
01.2024 - 10.2024
Kitchen Staff Member
Aramark
05.2023 - 09.2023
Bather / sales associate
PetSmart Owensboro
06.2022 - 04.2023
Assembly Associate
Delta Faucet Co
08.2021 - 03.2022
Ride Operator
Holiday World & Splashin' Safari
06.2015 - 06.2017
High School -
McLean County High School