Kayla Whalen
Cynthiana
Overview
7
7
years of professional experience
Work History
Pharmacy Clerk
Harrison Memorial Hospital
10.2024 - Current
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Relationship Banker
Bank of America
10.2023 - 08.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Co Leader
Amscot
01.2022 - 10.2023
- Proactive risk mitigation measures were implemented reducing project delays due to unforeseen obstacles.
- Established clear expectations for team members regarding roles, responsibilities, accountability, and deliverables, leading to higher-quality output from all member contributions.
- Championed diversity and inclusion initiatives within the workplace fostering an environment where individuals felt valued and respected regardless of background or perspective.
Team Leader
Magnolia Cleaning Service
03.2021 - 12.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths.
Housekeeper
Hampton Inn By Hilton
01.2021 - 03.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Walmart
11.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cook
Leonos
08.2019 - 11.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Team Member
KFC
07.2019 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Save A Lot
05.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Secretary
Whalen and Co
09.2017 - 01.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate Of Applied Arts -
Daytona State College
Daytona Beach, FLSkills
- Answering customer questions
- Patient confidentiality
- Data entry proficiency
- Order fulfillment
- Cash handling accuracy
- Processing payments
- FDA and HIPAA compliance
- Resolving customer issues
- Data entry
- Counter support
- Customer service
Timeline
Pharmacy Clerk
Harrison Memorial Hospital
10.2024 - Current
Relationship Banker
Bank of America
10.2023 - 08.2024
Co Leader
Amscot
01.2022 - 10.2023
Team Leader
Magnolia Cleaning Service
03.2021 - 12.2021
Housekeeper
Hampton Inn By Hilton
01.2021 - 03.2021
Cashier
Walmart
11.2019 - 01.2021
Cook
Leonos
08.2019 - 11.2019
Team Member
KFC
07.2019 - 07.2019
Cashier
Save A Lot
05.2018 - 03.2019
Secretary
Whalen and Co
09.2017 - 01.2018
Associate Of Applied Arts -
Daytona State College
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