Kayla Wigley

• Assisted customers with product inquiries and issue resolution
• Provided support for troubleshooting technical issues via phone and email
• Adapted quickly to new tools and software systems for service efficiency
• Learned company policies and procedures to ensure accurate information delivery
• Resolved customer complaints effectively, enhancing satisfaction levels
• Maintained up-to-date knowledge of products and services offered
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

I was a Business Operations Assistant for Smokehaus Restaurant and Eagle Catering. I processed administrative records such as daily activity reports, close daily cash, run reports, and processed paperwork at the completion of each day. I prepared cash registers for each shift and closed out register at the end of the day. I prepared the daily deposits. I would oversee the organization of the facility including checking event bookings and allocation of resources/staff. Check kitchen contracts and room setups prior to events making sure everything was in place and up to standard. I assisted management in whatever was needed to provide the best possible experience.

• Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
• Implemented process improvements that enhanced workflow efficiency across multiple departments.
• Developed training materials and conducted sessions for new staff, fostering a collaborative environment.
• Oversaw inventory management, ensuring accuracy in stock levels and timely replenishment of supplies.
• Reviewed invoices, payment requests, and expense reimbursements prior to approval.
• Engaged with customers to build business relationships.

• Maintained cleanliness and organization of food preparation areas and dining spaces.
• Provided exceptional customer service in high-volume dining settings.
• Assisted in menu planning and daily specials to enhance guest experience.
• Operated POS systems for accurate order processing and payment transactions.
• Collaborated with kitchen staff to ensure timely food delivery and quality control.
• Handled customer inquiries and resolved issues to promote satisfaction and retention.
• Trained new staff on service standards, safety protocols, and operational procedures.
• Monitored inventory levels, restocking supplies as needed to support service efficiency.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.