Kaylee Mace
The Great Escape
Louisville
1
Certification
2
years of professional experience
Efficient and reliable associate with hands-on experience in customer service, healthcare and administrative support. Known for strong work ethic and punctuality, delivering high-quality assistance in fast-paced environments.
Work History
Cashier and Warehouse Associate (Seasonal)
3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance throughout shifts, ensuring accountability.
- Organized merchandise displays, enhancing product visibility and promoting sales.
- Handled returns and exchanges, following company policies to ensure customer satisfaction.
- Implemented cleanliness standards at the workstation, contributing to a safe shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
HR Assistant
1 Year 2 Months- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Worked closely with admin.
- Organized school for student engagement.
- Provided admin aid on miscellaneous tasks.
Certified Nursing Assistant (Seasonal)
3 Months- Assisted patients with daily living activities, ensuring comfort and dignity in care.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, supporting effective communication within the healthcare team.
- Implemented infection control protocols, enhancing patient safety during care procedures.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Educated patients on health management techniques, promoting wellness and independence.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
High School Diploma
- Honor Roll 2021-2025
- Best Buddies
- EMS Club
- National Spanish Honors Society Member
- National Honors Society Member
- Red Cross Club
- Volleyball
- Band
- Completed AP course in World History, English, U.S. History, Biology
- Relevant Coursework: Certified Nursing Aid
Bachelor of Science - Nursing
- Dean's List 2025-2026
- 3.7 GPA
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Reliability and punctuality
Customer relations
Records maintenance
Certification
- Certified Nursing Aid, Elgin Community College - May 2025
- CPR Certified Training - October 2024
Timeline
Cashier and Warehouse Associate (Seasonal)
The Great Escape
05.2026 - 08.2026Read More
Certified Nursing Assistant (Seasonal)
Crescent Care
04.2025 - 07.2025Read More
HR Assistant
Summit School INC
06.2024 - 08.2025Read More
University of Louisville
Bachelor of Science from Nursing
Read More
South Elgin High School
High School Diploma
Read More