Kayley Morgan
LaRosa's Pizzeria
ALEXANDRIA
1
Certification
7
years of professional experience
Experienced guest service professional with a background in high-volume dining and front desk operations. Known for accurate cash handling, professional appearance, and fast, friendly service that supports smooth daily operations.
Work History
Server
4 Years 7 Months- Delivered attentive table service while maintaining fast, friendly guest interactions.
- Took accurate food and beverage orders using POS system.
- Communicated special requests and modifications clearly to kitchen staff.
- Served meals promptly while checking order accuracy and presentation.
- Refilled drinks, cleared tables, and reset dining areas efficiently.
- Processed payments, balanced checks, and handled cash transactions accurately.
- Supported team coordination during busy shifts to maintain smooth service flow.
- Resolved guest concerns professionally to protect satisfaction and repeat business.
Front Desk Assistant
2 Years 5 Months- Greeted visitors and answered inquiries with professional, customer-focused service.
- Managed check-ins, registrations, and facility access for guests.
- Scheduled reservations and updated front desk calendars accurately.
- Processed payments, memberships, and account information using point-of-sale systems.
- Resolved routine customer concerns and directed issues to appropriate staff.
- Maintained organized front desk records, forms, and communications.
- Coordinated with coaches and facility staff to support daily operations.
- Balanced multiple tasks while keeping reception area clean, orderly, and welcoming.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma
No Degree - Nursing
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Customer service
Professional appearance
Safe food handling
Cleanliness standards
High volume dining
Service prioritization
Team collaboration
Certification
- Licensed State Tested Nursing Assistant
- CPR certified
Timeline
Server
LaRosa's Pizzeria
04.2022 - CurrentRead More
Front Desk Assistant
Town and Country Sports Complex
01.2020 - 06.2022Read More
Gateway Community And Technichal College
No Degree from Nursing
Read More
Campbell County High School
High School Diploma
Read More