Kayli rice
Newport
Summary
Dynamic professional with experience in educational settings and customer service. Skilled in critical thinking and adaptability, successfully enhancing student development and ensuring positive interactions. Ready to contribute to a collaborative and supportive environment.
Dedicated and adaptable educator with a background in child care and after-school programs. Known for fostering social skills and teamwork among students, while implementing effective behavior management strategies to ensure a nurturing learning environment.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Proact
Gouverneur, NY
08.2025 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints, resolving issues efficiently and effectively.
- Processed orders and returns using CRM software to ensure timely service.
- Collaborated with team members to enhance service delivery and customer satisfaction.
After-School Program Leader
Covington Independent Schools
Covington, KY
08.2024 - 05.2025
- Facilitated engaging activities to promote social skills and teamwork among students.
- Developed lesson plans tailored to diverse student needs and interests.
- Implemented behavior management strategies to ensure a positive learning environment.
- Collaborated with teachers and parents to support student development and address concerns.
Substitute Teacher, K-12
Covington Independent Schools
Covington, KY
02.2024 - 05.2025
- Delivered engaging lesson plans across diverse subjects for K-12 students.
- Implemented classroom management strategies to promote positive learning environment.
- Adapted instructional materials to meet varying student needs and learning styles.
- Collaborated with full-time teachers to ensure continuity in curriculum delivery.
Child Care Leader
Chapman Child Development Center
Covington, KY
08.2022 - 05.2024
- Developed and implemented engaging educational activities for diverse age groups.
- Cultivated a safe and nurturing environment fostering social and emotional development.
- Collaborated with parents to address children's individual needs and progress.
- Trained and mentored junior staff in child care best practices and safety protocols.
Education
Associate of Applied Science - Human Services
Gatway Community And Techincal College
Covington, KY12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- School-age child care
- Child care experience
Certification
Stewards of Children's Certification
Timeline
Customer Service Representative
Proact
08.2025 - Current
After-School Program Leader
Covington Independent Schools
08.2024 - 05.2025
Substitute Teacher, K-12
Covington Independent Schools
02.2024 - 05.2025
Child Care Leader
Chapman Child Development Center
08.2022 - 05.2024
Associate of Applied Science - Human Services
Gatway Community And Techincal College