Kaylyn Cowan
Lexington
Summary
Professional and experienced logistics specialist prepared for this role. Brings reliability, adaptability, and strong focus on teamwork and achieving results. Skilled in time management, navigation, and maintaining confidentiality. Known for dependability and effective communication in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Armored Truck Messenger
GardaWorld Cash Services
Lexington, KY
10.2025 - Current
- Delivered secure cash and valuables to clients efficiently.
- Operated specialized cash handling equipment to ensure safe transport.
- Maintained accurate documentation of deliveries and pickups.
- Collaborated with team members to optimize delivery routes and schedules.
Security Professional
Allied Universal
Bowling Green, KY
03.2023 - 07.2025
- Monitored security systems to identify and address potential threats.
- Conducted regular patrols to ensure safety and security of assigned areas.
- Collaborated with law enforcement during incidents requiring additional support.
- Developed training materials for new security personnel to enhance operational efficiency.
- Led incident response teams, coordinating actions during emergencies or critical situations.
- Mentored junior staff, fostering a culture of safety and compliance within the team.
- Recorded incident reports with detailed accounts of occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
Team Member
General Motors
Bowling Green, KY
06.2021 - 11.2022
- Operated assembly line machinery, ensuring adherence to safety standards and quality control protocols.
- Collaborated with team members to streamline workflows, enhancing overall production efficiency.
- Monitored inventory levels and coordinated material supply to prevent production delays.
- Assisted in troubleshooting equipment issues, escalating complex problems to maintenance teams as needed.
- Maintained detailed records of production activities, ensuring compliance with industry regulations and internal policies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Customer Care Associate III
Bluegrass Cellular
Russellville, KY
06.2018 - 11.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to enhance customer satisfaction and streamline service processes.
- Identified recurring issues, proposing solutions to improve overall service efficiency.
- Mentored new associates on company protocols, enhancing team performance and service quality.
- Developed and maintained strong customer relationships, fostering loyalty and repeat business.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
Machine Operator
Ventra Plastics
Russellville, KY
01.2017 - 02.2018
- Ensured all product specifications were met
- Prepared floor for future projects and processed new customer orders
- Utilized new robotics machine to install and maintain new equipment and prepare the floor for other machines
Education
High school diploma -
Logan County High School
Russellville, KY05.2015
Skills
- Clean driving record
- Documentation skills
- Route planning
- Relationship management
- Proficient in Microsoft Office programs
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Package handling
- Team collaboration
Timeline
Armored Truck Messenger
GardaWorld Cash Services
10.2025 - Current
Security Professional
Allied Universal
03.2023 - 07.2025
Team Member
General Motors
06.2021 - 11.2022
Customer Care Associate III
Bluegrass Cellular
06.2018 - 11.2019
Machine Operator
Ventra Plastics
01.2017 - 02.2018
High school diploma -
Logan County High School