Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kaytlin Gaines

Versailles,Ky

Summary

Dynamic professional with extensive experience in customer service at Callies Homestyle Restaurant and Wesbanco Bank. Proven ability to enhance guest satisfaction through effective complaint resolution and strong multitasking skills. Recognized for training new staff and improving service delivery, ensuring accuracy in payment processing and fostering teamwork.

Overview

10
10
years of professional experience

Work History

Waitress/Manger

Callies Homestyle Restaurant
08.2015 - 04.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multi-table sections, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to coordinate meal preparation and special requests.
  • Trained new team members on menu offerings and service protocols.
  • Resolved customer complaints promptly, fostering positive dining experiences.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Teller/Personal Banker

Wesbanco Bank
01.2020 - 06.2020
  • Processed customer transactions efficiently, maintaining accuracy in cash handling and record-keeping.
  • Assisted customers with inquiries, fostering positive relationships to enhance overall satisfaction.
  • Monitored daily cash flow, ensuring compliance with bank policies and procedures.
  • Trained new staff on operational procedures and customer service best practices.
  • Collaborated with team members to achieve branch goals and improve service delivery metrics.
  • Resolved customer issues promptly, enhancing client retention through effective problem-solving strategies.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Education

High School Diploma -

Woodford County High School
Versailles, KY
05.2017

Skills

  • Exceptional customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Handling complaints
  • Payment processing
  • Accurate money handling
  • Time management
  • Performance improvement
  • Complaint resolution
  • Complex Problem-solving

Interests

I will be starting school August of 2025 to become a dental hygienist

Timeline

Teller/Personal Banker

Wesbanco Bank
01.2020 - 06.2020

Waitress/Manger

Callies Homestyle Restaurant
08.2015 - 04.2025

High School Diploma -

Woodford County High School

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Kaytlin Gaines