Keagan Hill
Lexington
Summary
Enhanced customer satisfaction through timely issue resolution and streamlined support workflows. Strong collaborator, effectively communicating with engineering teams to deliver tailored solutions and improve operational efficiency. Committed to driving results and fostering positive relationships.
Experienced with troubleshooting complex technical issues, providing effective solutions to enhance product performance. Utilizes strong analytical skills and technical knowledge to ensure optimal functionality and customer satisfaction. Track record of collaborating with cross-functional teams, efficiently communicating to deliver tailored solutions and maintain high standards of support. Committed to driving results and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Product Support Engineer
Trane Technologies
05.2024 - Current
- Provided technical support for HVAC systems, ensuring optimal performance and customer satisfaction.
- Diagnosed product issues using troubleshooting tools, delivering effective solutions in a timely manner.
- Implemented process improvements that streamlined support workflows, reducing response times significantly.
- Collaborated with engineering teams to budget quotes for design specials.
Engineering Co-Op Student
Windstream
01.2024 - 05.2024
- Organized complex activities for the development, construction, implementation, and maintenance of outside plant systems.
- Produced necessary documentation for company specific applications.
- Communicated effectively to establish and maintain positive working relationships, and drive projects to completion.
- Assist in planning analysis, design, and engineering of outside plant network structures and facilities.
Guest Advocate
Target
06.2019 - 11.2022
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Assisted with maintaining a clean and organized shopping environment, ensuring compliance with safety standards.
- Collaborated with team members to optimize checkout processes, reducing wait times for guests.
- Educated customers about promotions and products, enhancing their shopping experience and product knowledge.
- Engaged in training new employees on company policies and customer service protocols to foster team efficiency.
Education
Bachelor of Science - Electrical Engineering
University of Kentucky
Lexington05-2024
Associate of Science -
Bluegrass Community And Technical College
Lexington, KY05-2021
Skills
- Software debugging
- Documentation preparation
- Product sales support
- New product support
- Teamwork and collaboration
- Problem-solving abilities
- Microsoft windows and office
- Verbal and written communication
Timeline
Product Support Engineer
Trane Technologies
05.2024 - Current
Engineering Co-Op Student
Windstream
01.2024 - 05.2024
Guest Advocate
Target
06.2019 - 11.2022
Bachelor of Science - Electrical Engineering
University of Kentucky
Associate of Science -
Bluegrass Community And Technical College
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