Keely Conner
Ledbetter
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Willow Pond. Proven ability to engage guests and manage high-volume environments while maintaining cleanliness standards. Recognized for strong work ethic and effective cash handling, consistently delivering outstanding experiences and fostering lasting relationships with customers. Diligent, with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
6
6
years of professional experience
Work History
Server
Willow Pond
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Front Desk Receptionist
Oasis Tanning Salon
03.2019 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Associates of Applied Science Surgical Technolgy -
West Kentucky Community And Technical College
Paducah, KY05-2025
High School Diploma -
Livingston Central High School
Smithland, KY05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Server
Willow Pond
07.2021 - Current
Front Desk Receptionist
Oasis Tanning Salon
03.2019 - 06.2021
Associates of Applied Science Surgical Technolgy -
West Kentucky Community And Technical College
High School Diploma -
Livingston Central High School
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