Keely Page Wright
Louisville
Summary
Dynamic professional in the coffee industry with a proven track record of delivering exceptional quality and customer satisfaction. Able to expertly prepare and serve a diverse range of coffee beverages, consistently ensuring each cup meets the highest standards. Highly adaptable and team-oriented, with a strong ability to respond to evolving customer needs with efficiency. Areas of expertise include latte art, cash handling, and fostering meaningful customer engagement.
Overview
6
6
years of professional experience
Work History
Barista
Phalcha
06.2025 - Current
- Created artisan beverages with meticulous attention to detail, aesthetic presentation, and consistency—key in a café frequently featured by food bloggers and Instagram influencers.
- Operated a manual espresso machine and executed precise latte art to align with the café’s visual brand identity.
- Delivered mindful, elevated customer service, with an awareness that every beverage and interaction could be posted publicly.
- Provided knowledgeable guidance on unique Nepali menu items, helping guests explore specialty flavors and cultural offerings.
Shift Supervisor
Coffee Crossing
05.2024 - 06.2025
- Expertly crafted a variety of high-quality coffee beverages, from classic espressos to customized creations, ensuring a memorable customer experience.
- Built rapport with customers, offering personalized service by remembering their preferences, and fostering a welcoming, friendly environment.
- Efficiently managed high-volume periods while maintaining attention to detail and delivering consistently high levels of service.
- Developed strong technical skills in operating espresso machines, grinders, and brewing equipment, ensuring each cup met quality standards.
- Contributed to team success by training new staff, streamlining workflows, and maintaining a clean, organized workspace in line with health and safety standards.
General Manager
KentJava
05.2023 - 05.2024
- Responsible for all daily operations of the store including inventory management, order placement, cash handling, scheduling, and customer relations.
- Managed seven employees and liaised with vendors to source the best product for our customers.
- Set up and managed our POS system on Square and helped bring mobile orders to our store.
- Created and rolled out new menu items and promotional material.
- Increased sales by 10% in the first quarter while also cutting labor costs by 5%.
Shift Supervisor
Starbucks Coffee Company
03.2020 - 05.2023
- Provided exceptional customer service, sparking meaningful and engaging conversation with patrons and problem solving with a customer oriented mindset to make the moment right.
- Completed Starbucks Coffee Academy and Greener Apron programs, gained a Coffee Mastery certificate.
- Led coffee tastings and educated patrons on regional nuances in production and flavor profiles in an accessible and experience oriented way.
- Worked under high-stress conditions while maintaining a cheerful and respectful demeanor.
- Coached baristas and co-supervisors on performance expectations for their positions.
- Maintained inventory, supervised operations management, carried out opening and closing procedures, cash management, and food safety standards.
- Supervised team operations, ensuring adherence to quality standards and customer service excellence.
Education
Bachelor of Arts - Philosophy
Indiana State University
Bloomington, IN01-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Adaptive and creative
- Espresso machine operation
- Safe food handling
- Latte art
- Clear communication
- Tea expertise
Accomplishments
- Partner of the Quarter in 2022
- Finalist, 2023 Starbucks Barista Championship.
Timeline
Barista
Phalcha
06.2025 - Current
Shift Supervisor
Coffee Crossing
05.2024 - 06.2025
General Manager
KentJava
05.2023 - 05.2024
Shift Supervisor
Starbucks Coffee Company
03.2020 - 05.2023
Bachelor of Arts - Philosophy
Indiana State University