Keenan Price
Henderson
Summary
Dynamic System Implementation Specialist with a proven track record at Mindray North America, excelling in implementation management and customer support. Expert in configuration management and project scope assessment, delivering tailored solutions that enhance client relationships. Recognized for resolving complex issues efficiently while maintaining high standards of professionalism and service.
Overview
10
10
years of professional experience
Work History
System Implementation Specialist
Mindray North America
05.2022 - Current
- Assisted account executives with strengthening client relationships through targeted solutions.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Handled over 10 incoming calls daily while providing excellent customer service.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
Installation Specialist
Nihon Kohden America
04.2019 - 05.2022
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
Sterile Supply Technician
Deaconess Midtown Hospital
04.2015 - 04.2019
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Inspected sterile package integrity prior to distribution.
- Recorded biologicals and test results.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Picked instruments and supplies for surgeries.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Monitored inventory levels to keep all medical equipment properly stocked.
Education
Biomedical Sciences
Madisonville Community College
Madisonville, KY05-2018
Skills
- Implementation management
- Data migration
- Configuration management
- Business analysis
- Highly proficient in Time Management
- Complex issue resolution
- Project scope assessment
- Implementation and configuration
- Customer support
- Software implementation
- Issue resolution
- Reporting and documentation
Accomplishments
- Documented and resolved Patient monitoring dropout which led to Positive patient Go-live, outstanding customer feedback on the maximum effort provided by the specialist and team work.
Timeline
System Implementation Specialist
Mindray North America
05.2022 - Current
Installation Specialist
Nihon Kohden America
04.2019 - 05.2022
Sterile Supply Technician
Deaconess Midtown Hospital
04.2015 - 04.2019
Biomedical Sciences
Madisonville Community College
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