Keenan Weese
Grayson
Summary
With a proven track record at Loves Travel Stop, I excel in enhancing customer satisfaction and streamlining service processes. My expertise in tire installation and commitment to excellence have significantly boosted team performance and customer relations. Skilled in both technical and interpersonal realms, I drive results and foster lasting customer loyalty.
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
Loves Travel Stop
05.2019 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Continuously sought opportunities for personal development through ongoing training programs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Monitored team performance metrics, identifying areas for improvement and coaching staff accordingly.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Tire Technician
Loves Travel Stop
07.2015 - 05.2019
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Inspected and maintained equipment to limit operational disruptions.
- Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
- Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
- Boosted team morale and productivity, leading by example and assisting with training new technicians.
Education
High School Diploma -
East Carter High School
Grayson, KY05-2015
Skills
- Call center experience
- Tire installation
- Customer relations
- Tire mounting
- Tire balancing
- KPI monitoring
- Wheel balancing
- Customer focus
- Facility cleaning
- Sales proficiency
- Safety procedures
- Schedule management
- Training programs
- Air compressor operation
- Vehicle inspection
- Torque wrench operation
- Vehicle lifting
- Building rapport
- Hydraulic jack usage
- Time tracking
- Supply management
- Maintenance management
- Dispute resolution
- Customer service excellence
- Mounting expertise
- Training and mentoring
- Pressure monitoring
- Team building
- Complaint handling
- Work order preparation
- Payment processing
- Troubleshooting
- Quality assurance
- New tire installation
- Leak repair
- Work order processing
- Follow-up calls
- Vehicle repair
- Email management
- Rotation and balancing
- Technician dispatching
- Commercial vehicle work
- Hand tools proficiency
- Paperwork processing
- Multitasking
- Excellent communication
- Wheel removal
- Heavy lifting
- Administrative support
- Store maintenance
- Customer service
- Coordination
- Valve stem replacement
- Preventive Maintenance
- Inventory maintenance
- Tire damage assessment
- Scheduling
- Teamwork and collaboration
- Equipment maintenance
- Sales closing
- Safety protocols
- Inventory management
- Staff training
- Product knowledge
- Sales expertise
- Invoice generation
- Battery checks
- Service upselling
- Workload management
- Warranty service
- Battery replacement
- Tire casing inspections
- Service estimates
- Roadside assistance
- Time management
- Teamwork
- Money handling
- Decision-making
- Problem resolution
- Relationship building
Timeline
Customer Service Advisor
Loves Travel Stop
05.2019 - Current
Tire Technician
Loves Travel Stop
07.2015 - 05.2019
High School Diploma -
East Carter High School
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