Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keera Chapman

Pikeville

Summary

Motivated Pharmacy Technician Trainee with relevant experience in a fast-paced pharmacy environment. Skilled at maintaining accurate patient records, filling prescriptions accurately under pharmacist supervision, and effectively communicating with healthcare professionals. Strengths include strong knowledge of medication dispensing process, excellent customer service skills, and ability to work well in team settings. Demonstrated impact by significantly improving efficiency and accuracy in previous roles.

Overview

1
1
year of professional experience

Work History

Cashier Assistant

Hardee's Restaurant
Lebanon
03.2025 - 06.2025
  • Adhered to safety regulations when handling sharp objects such as knives or scissors.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Greeted customers and provided assistance in locating items.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Swept and mopped front end during shifts to maintain professional appearance.

Pharmacy Technician

Walmart Pharmacy
Pikeville
08.2024 - 09.2024
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Answered customer inquiries about medications, dosages and side effects.
  • Answered telephones to respond to questions or requests.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Assisted head pharmacist with filling large number of prescriptions per day.
  • Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
  • Assisted patients in finding over-the-counter solutions to aid minor health issues.
  • Called insurance companies to verify patient benefits.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Communicated effectively with other members of the health care team regarding medication orders and refills.
  • Compiled customer demographic, allergy, and medical history background.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Conducted quality control checks on all medications before dispensing them.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Ensured compliance with state laws regarding controlled substances.
  • Entered prescription information into computer databases.
  • Established or maintained medications and other patient profiles.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Filled daily medication orders and entered prescription data into system.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Informed customers of potential drug interactions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Kept work areas clean, organized, and safe at all times.
  • Maintained accurate inventory levels of all drugs stored in pharmacy.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Maintained patient profiles and medication records.
  • Maintained proper storage and security conditions for drugs.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Monitored storage conditions of pharmaceuticals to ensure effectiveness.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Operated cash registers to accept payments from customers.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Ordered supplies from wholesalers or manufacturers when necessary.
  • Performed cashier duties such as accepting payments and issuing receipts.
  • Prepared and processed medical insurance claim forms and records.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Prepared intravenous solutions under the supervision of a pharmacist.
  • Processed insurance claims for reimbursement purposes accurately and efficiently.
  • Provided advice on over-the-counter medications to customers.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Restocked prescription drugs as needed according to hospital policies and procedures.
  • Stocked shelves with pharmaceutical products.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Verified insurance coverage for medications.

Education

Associate of Science -

Big Sandy Community And Technical College
Pikeville, KY

Skills

  • Customer service
  • Inventory management
  • Prescription processing
  • Pharmaceutical knowledge
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Teamwork and collaboration
  • Store cleaning
  • Problem-solving
  • Patience and empathy
  • Retail operations
  • Financial records management
  • Critical thinking
  • Reliability and punctuality
  • Flexible schedule
  • Cash handling expertise
  • Merchandise restocking
  • Product scanning
  • Inventory support
  • Order packing
  • Cashier team support
  • Drawer balancing
  • Safety initiatives
  • Verbal and written communication
  • Reporting and metrics
  • Cleanliness
  • Price checking
  • Honest and dependable
  • Multitasking Abilities
  • Organizational skills
  • Customer service excellence
  • Customer satisfaction
  • Cash register systems
  • Bagging items
  • Credit and cash transactions

Timeline

Cashier Assistant

Hardee's Restaurant
03.2025 - 06.2025

Pharmacy Technician

Walmart Pharmacy
08.2024 - 09.2024

Associate of Science -

Big Sandy Community And Technical College

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Keera Chapman