Keith Edward Katz
Louisville,KY
Summary
Highly skilled and experienced professional with a comprehensive understanding of business operations. Dedicated to driving team success and delivering impactful results. Thrives in dynamic environments and excels in collaboration. Approaches problem-solving with adaptability and precision using a keen analytical mindset. Poised to make valuable contributions to any organization with strong decision-making abilities.
Overview
16
16
years of professional experience
Work History
Sr. Manager Market Implemenation
Krispy Kreme
03.2023 - Current
- Responsible for the support in developing and implementing the largest DFD, Delivered Fresh Daily, program in the company's history. Launched over 500 locations at one time and in just in the last 6 months have supported 2,000+ locations.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
District Manager
Krispy Kreme
12.2018 - 03.2023
- Company Overview: Krispy Kreme omni channel approach makes current market responsible for 12 locations that service retail on site, online pick and delivery, and delivered fresh daily with 16 routes and an additional 300+ locations
- This put me responsible for a market of $35mm a year in sales, 40+ managers, 400+ total employees that generates close to $6mm in EBITDA per year
- Effectively managed all location through Covid 19 to be able to operate under stressful conditions and able to keep all channels of the business operational and growing YOY
- Opened two NSOs in 2021 in Ohio that were both able to beat sales and profit proforma
- Krispy Kreme omni channel approach makes current market responsible for 12 locations that service retail on site, online pick and delivery, and delivered fresh daily with 16 routes and an additional 300+ locations
- This put me responsible for a market of $35mm a year in sales, 40+ managers, 400+ total employees that generates close to $6mm in EBITDA per year
Director of Operations
Logan’s Roadhouse
02.2014 - 08.2014
- Responsible for managing multiple units of more than $25mm in sales a year, more than 30 managers, and more the 400 team members
- Works directly with the General Managers and assistant managers to grow sales and profits
- Successfully managed multiple General Managers through effective communication to be able to manage product cost, labor efficiency, and P&L management with a balance of growing sales vs prior year and increasing guest satisfaction
- Responsible for training and implementing new food, technology, and strategic initiatives to multiple units that result in a seamless transition
Manager of Margin Improvement
Logan’s Roadhouse
02.2014 - 08.2014
- Part of a team that is responsible for going to the bottom performing restaurants to help training and coaching managers and team members on proper execution that will increase sales and lower cost
- Worked directly with the District Operator of each restaurant delivering feedback on what I worked on with each restaurant manager
- Set up an action plan for the General Managers and District Operator to follow up on to continue to get great results
- Able to successfully manage five restaurants via email and phone calls to get improved results week after week and keep these restaurants positive from the previous run rates that were established from performance before I arrived to help the restaurant
- Responsible for tracking results of five restaurants into Smart Sheets for company tracking
General Manager
Logan’s Roadhouse
12.2008 - 02.2014
- Responsible for coordinating department managers, through daily and weekly meetings, to accomplish every aspect of daily operations and control all cost areas while delivering a great guest experience
- Has maintained consistent cost control above the company average through proper awareness, attention to detail, fast reactions, and effective coaching
- Responsible for hiring, training, and developing 60+ team members to efficiently uphold a high level of company quality and standards
- As a certified training location, effectively trained several MIT to be future leaders, with two now holding General Manager positions
- Consistently maintain high levels of cleanliness, organization, and sanitation of food and beverage, to deliver a clean and safe environment for our guest and team members
- Organized incentive contest for all team members to reward great performance while disciplining and coaching under-performers to improve standards and results
Education
Associate of Science - Business Managment
Jacksonville State University
Jacksonville, AL05.2004
Skills
- Effective problem resolution
- Employee development
- Financial performance management
- Clear verbal and written communication
- Detail-oriented in food safety practices
- Purchasing and inventory management
- R&M management expertise
- Organizational planning expertise
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Accomplishments
- In Market Implementation role build the McDonald's program to 2,000+ doors in 6 months.
- Headed up the successful Market launch of McDonald’s DFD at Krispy Kreme of the 9 door micro test, 165 door Market Test, and supported the plan to move to a National Launch.
- Built a team of 4 Internals and 12 contract workers to support the phased market by market launch.
- To Date – Launched 4 Markets totaling in ~2,250 McD as of today in 19 Hubs and prepping to launch another 1,200 in 13 Hubs.
- Within the first year as a multi-unit manager was able to improve results and was awarded the Director of the Quarter award for two quarters in a row.
- After the first full year as the general manager in the Prattville location, was awarded with the Logan’s Hero award- which is given to the top ten General Managers in the company for their performance in the guest experience and cost controls for the entire year.
- In fiscal year 2014, was awarded 2nd Place in company for the 'Bull’s Eye Cost' which include controlling cost in areas of Food, LBW, Supplies, Labor, R&M, and Total controllable income.
Professional Highlights
- Problem solving
- Management and staff development
- P&L management
- Budget and cost control
- Schedule and labor management
- Communication skills
- Diligent about food safety
- Purchasing and inventory management
- R&M control
Timeline
Sr. Manager Market Implemenation
Krispy Kreme
03.2023 - Current
District Manager
Krispy Kreme
12.2018 - 03.2023
Director of Operations
Logan’s Roadhouse
02.2014 - 08.2014
Manager of Margin Improvement
Logan’s Roadhouse
02.2014 - 08.2014
General Manager
Logan’s Roadhouse
12.2008 - 02.2014
Associate of Science - Business Managment
Jacksonville State University
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