Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keivonna Riley

Louisville

Summary

Developed leadership and organizational skills in fast-paced retail environment, leading teams to achieve merchandising goals. Skilled in inventory management and visual merchandising with focus on enhancing customer experience. Seeking to transition into new field where these transferable skills can contribute to team success and business growth.

Overview

4
4
years of professional experience

Work History

Merchandising Team Lead

Home Depot
Louisville, USA
08.2023 - Current
  • Achieve high productive output while maintaining high morale
  • Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
  • Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
  • Managed inventory for optimal product availability and turnover rates.

Associate Support Department Supervisor (ASDS) Backup

Home Depot
Louisville, USA
04.2022 - Current
  • Fill in and help the current ASDS when needed
  • Create schedules based on availability and forecasted hours
  • Organize and participate in orientation for new hires

Mental Health Technician

The Brook Hospital - Dupont
Louisville, KY
01.2024 - 03.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Department Supervisor

Home Depot
Louisville, USA
08.2022 - 08.2023
  • Train new employees and develop tenured employees
  • Providing feedback on the performance of associates
  • Provide subordinates with the resources needed to accomplish results
  • Attend weekly meetings

Service Desk Lead

Home Depot
Louisville, USA
07.2021 - 08.2022
  • Providing great customer service to enhance the shopping experience
  • Training new associates
  • Delegate tasks to be accomplished and provide support to my supervisor

Education

Bachelor of Science - Psychology

Indiana University Southeast
New Albany, IN
05.2024

Skills

  • Customer Service
  • Sales
  • Computer Skills
  • Problem-solving
  • Organizational Skills
  • Adaptability and flexibility
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Promotional planning

Timeline

Mental Health Technician

The Brook Hospital - Dupont
01.2024 - 03.2024

Merchandising Team Lead

Home Depot
08.2023 - Current

Department Supervisor

Home Depot
08.2022 - 08.2023

Associate Support Department Supervisor (ASDS) Backup

Home Depot
04.2022 - Current

Service Desk Lead

Home Depot
07.2021 - 08.2022

Bachelor of Science - Psychology

Indiana University Southeast
Keivonna Riley