Summary
Overview
Work History
Education
Skills
Timeline
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Keleigh Young

Mount Sterling

Summary

Adept at streamlining operations and enhancing client satisfaction, I leveraged document management and exceptional communication skills at Leah Hawkins and Walmart. My proficiency in Microsoft Office and a commitment to excellence resulted in significant efficiency improvements and fostered long-term client relationships, demonstrating my ability to excel in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Legal Secretary

Leah Hawkins
Mount Sterling
04.2024 - Current
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries
  • Arranged for delivery of legal correspondence to clients
  • Organized Medical Records For Hearings
  • Answered and directed calls using multi-line switchboard
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
  • Screened telephone calls and forwarded to appropriate departments
  • Scheduled all appointments, appearances and briefings
  • Diligently edited legal correspondence for grammar and spelling
  • Improved client satisfaction by providing timely and accurate legal document preparation
  • Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances
  • Gathered all clients medical records from hospitals, clinics, etc..
  • To submit to the social security office

Online Personal Shopper

Walmart
Mount Sterling
10.2022 - 04.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Reviews orders prior to pick up for accuracy and purchase-by dates
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Worked productively with customers to meet order requirements and service expectations
  • Helped customers locate products and checked store system for merchandise at other sites
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Tracked substitutions and informed customers of changes
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers' exact specifications
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients
  • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors
  • Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers
  • Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
  • Participated in team meetings and staff training sessions

Education

High School Diploma -

Montgomery County High School
Mount Sterling, KY
05.2024

Skills

  • Document formatting
  • Exceptional communication skills
  • Microsoft office
  • Adobe acrobat
  • Work Planning and Prioritization
  • Critical thinking
  • Client billing
  • Multi-line telephone systems
  • Efficient multi-tasker
  • Appointment scheduling
  • Appointment setting
  • File organization
  • Client communication
  • Calendar management
  • Document management
  • Client correspondence
  • Phone etiquette
  • Editing and proofreading
  • Spreadsheets

Timeline

Legal Secretary

Leah Hawkins
04.2024 - Current

Online Personal Shopper

Walmart
10.2022 - 04.2024

High School Diploma -

Montgomery County High School

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Keleigh Young