Kelis McGuire
Newport
Summary
Dedicated and detail-oriented professional with a strong background in customer service, organizational management, and team collaboration. Experienced in handling high-pressure environments, multitasking, and maintaining accurate records. Seeking a position at UC Hospital where I can apply my problem-solving skills, patient-focused mindset, and administrative abilities to support hospital operations and enhance patient experience.
Overview
9
9
years of professional experience
Work History
University of Cincinnati Medical Center
12.2023 - Current
- Exceeded the FY24 quality standard goal of 90% for my audits every month since hire date
- Trained several new hire employees within the emergency department
- Increases the copay collections for the emergency department from month to month
- Coordinates updating insurance changes or adding new insurance information into the appropriate registration fields for visits
- Properly codes Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation
- Relevance to UC Hospital: Customer service experience aligns with patient care and hospital guest interactions
- Administrative skills (record keeping, organization) transfer well to hospital operations
- Leadership & teamwork prepare you for working alongside healthcare professionals
Sales Associate & Manager
BB Riverboats
04.2016 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction
- Managed inventory control procedures, ensuring adequate stock and efficient operations
- Handled financial transactions accurately, including cash register operations and reconciliation
- Maintained accurate records and documentation, supporting business operations
- Trained and supervised team members, demonstrating leadership and teamwork
- Assisted with organizing and filing paperwork, ensuring compliance and efficiency
- Developed strong problem-solving skills by addressing customer concerns and operational challenges
Education
Cincinnati Institute of Esthetics and Nails
05.2023
Bachelors degree - Early Childhood Education
Northern Kentucky University
05.2022
High School Diploma - undefined
Newport High School
06.2018
Skills
- Patient & Customer Service - Ensuring positive experiences through compassionate, clear communication
- Administrative Support - Organizing and managing documentation, records, and paperwork
- Time Management & Multitasking - Effectively balancing multiple tasks in a fast-paced healthcare setting
- Problem-Solving & Decision-Making - Quickly addressing concerns while maintaining professionalism
- Team Collaboration - Working alongside colleagues to support efficient daily operations
- Microsoft Office Certified - Skilled in Word, Excel, and database management
- Analytical skills; able to problem solve
- Computer Literacy
- Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial
- Ability to interact independently to resolve customer service issues
Awards
Grady Brown Scholarship Recipient, Alumni Scholarship Recipient, 3.4 GPA, FBLA (Future Business Leaders of America) Member, Microsoft Office Certification
Timeline
University of Cincinnati Medical Center
12.2023 - Current
Sales Associate & Manager
BB Riverboats
04.2016 - Current
Bachelors degree - Early Childhood Education
Northern Kentucky University
High School Diploma - undefined
Newport High School
Cincinnati Institute of Esthetics and Nails
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