Kelly Perez
Paris
Summary
Dynamic Shift Manager at Sonic with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and problem-solving, I effectively resolved customer complaints and optimized operations, ensuring quality compliance and safety standards. Committed to fostering a collaborative team environment while managing inventory and schedules efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonic
08.2023 - 12.2025
- Supervised team members to ensure smooth operations during peak hours.
- Implemented processes to enhance customer service efficiency and satisfaction.
- Trained new employees on operational procedures and safety protocols.
- Monitored inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints effectively, fostering positive dining experiences.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
High School Diploma -
Paris High School
Paris, KY05-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Quality assurance
- Safety compliance
- Flexible schedule
- Verbal and written communication
- Shift leadership
- Problem-solving
- Active listening
- Critical thinking
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Problem-solving abilities
Accomplishments
- Supervised team of 6-15 staff members.
Certification
- First Aid/CPR Certified
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Sonic
08.2023 - 12.2025
High School Diploma -
Paris High School