Kelly Jo Falkowski
Corbin
Summary
Energetic case management professional with 12 years of experience, including development and leadership at Laurel Family Mental Health. Skillful in multidisciplinary collaboration and community relations, I excel in demonstrating empathy, ensuring optimal outcomes and resource access for diverse populations, while advocating and maintaining positive interaction with community partners.
Overview
11
11
years of professional experience
Work History
Targeted Case Manager
Evolution Counseling
Lexington
05.2024 - Current
- Provided case management services to ensure access to needed medical, social, educational, and other services.
- Coordinated with community agencies to ensure appropriate referrals for services such as housing, job training, substance abuse treatment and mental health counseling.
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Organized transportation arrangements when necessary so that clients could attend appointments or receive necessary treatments.
- Advocates on behalf of clients in order to secure necessary resources or entitlements from government agencies or private providers.
- Provided education about available resources in the community related to employment opportunities, housing assistance programs or legal aid services.
- Developed individualized service plans with measurable goals and objectives in collaboration with clients.
- Monitored client progress towards achieving established goals through regular contact both in person and over the phone.
- Collaborated with other professionals including psychiatrists, psychologists, primary care physicians and school personnel regarding client needs.
- Assessed risk factors associated with homelessness or chronic substance abuse among clients seeking case management services.
- Maintained accurate documentation of all client contacts within mandated timelines according to agency policies and guidelines.
- Helped clients to identify and connect with resources for ongoing needs within local community.
- Communicated with multidisciplinary teams regarding client goals and progress.
- Supported clients with plan development for medication usage, personal hygiene, shopping, cooking, budgeting and transportation.
Director of Case Management
Laurel Family Mental Health
London
03.2020 - 04.2024
- Oversaw the daily operations of the case management department including staffing, budgeting, and quality assurance.
- Developed and implemented case management policies and procedures.
- Facilitated interdisciplinary team meetings regarding complex cases requiring additional support or guidance.
- Coordinated with community health resources to ensure optimal patient care outcomes.
- Collaborated with healthcare providers to develop individualized treatment plans for patients.
- Conducted regular meetings with the case management staff to review current cases and discuss best practices.
- Investigated complaints from patients or families related to case management services provided.
- Recruited, interviewed, and hired volunteers and staff.
- Consulted with staff on resolution of complex service issues.
- Oversaw fundraising activities and preparation of public relations materials.
- Reviewed referrals from physicians or other sources for appropriateness of admission criteria.
- Coached and mentored new hires on clinical documentation standards and compliance requirements.
- Maintained a comprehensive database of patient records for use in tracking progress and evaluating results.
- Coordinated with multidisciplinary teams to ensure quality patient care.
Targeted Case Manager
Cumberland River Comprehensive Care
Corbin
11.2014 - 02.2020
- Provided case management services to ensure access to needed medical, social, educational, and other services.
- Coordinated with community agencies to ensure appropriate referrals for services such as housing, job training, substance abuse treatment and mental health counseling.
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Organized transportation arrangements when necessary so that clients could attend appointments or receive necessary treatments.
- Assisted clients in obtaining identification documents necessary for accessing benefits or services.
- Provided education about available resources in the community related to employment opportunities, housing assistance programs or legal aid services.
- Developed individualized service plans with measurable goals and objectives in collaboration with clients.
- Monitored client progress towards achieving established goals through regular contact both in person and over the phone.
- Collaborated with other professionals including psychiatrists, psychologists, primary care physicians and school personnel regarding client needs.
Education
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Columbia, KY12-2013
Skills
- Developed and directed a case management program within a new mental health facility, including a MAT program
- Multidisciplinary population: Substance Abuse, Severe Mental Health Disorders, Behavioral Health Disorders
- Twelve years of experience in targeted case management field, including dual diagnoses and co-occurring complex billing criteria
- Managed Public Relations, Community Relations, and Vendor events
- Recruited various qualified mental health professionals into vacant positions within the organization
Affiliations
- I am the Outreach Director at my church where I lead a team of caring individuals in multiple activities in the community such as the most recent disaster relief, inner city missions, feeding the homeless, etc.
- I am a member of the Patient and Family Advisory Counsel at Baptist Health Corbin
- I have previously been a member of the Advisory Counsel within the Corbin School System while also working in the Youth Service and Family Resource Centers prior to obtaining my BA from Lindsey Wilson.
Timeline
Targeted Case Manager
Evolution Counseling
05.2024 - Current
Director of Case Management
Laurel Family Mental Health
03.2020 - 04.2024
Targeted Case Manager
Cumberland River Comprehensive Care
11.2014 - 02.2020
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Similar Profiles
Jessi FarleyJessi Farley
Licensed Professional Clinical Counselor - S at Evolution Counseling and YogaLicensed Professional Clinical Counselor - S at Evolution Counseling and Yoga
Maria KoliasMaria Kolias
Intern at Inner-Evolution Counseling, Coaching, and Yoga LLCIntern at Inner-Evolution Counseling, Coaching, and Yoga LLC
NORLINE FORDNORLINE FORD
Licensed Professional Clinical Counselor at Norline Ford's Counseling Associated with Beacon Counseling CenterLicensed Professional Clinical Counselor at Norline Ford's Counseling Associated with Beacon Counseling Center
Shawn MadonShawn Madon
Supervisor/Foreman at Vanover CommunicationsSupervisor/Foreman at Vanover Communications
Angela Warren ToddAngela Warren Todd
Nationally Registered Certified Medical Assistant at St. Joseph PediatricsNationally Registered Certified Medical Assistant at St. Joseph Pediatrics