Kelsey Gingerich
Oak Grove,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Pizza Artista
04.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed $500 lunch hours efficiently.
- Increased sales through effective merchandising strategies and targeted promotions.
Shift Leader
Dunkin' Donuts
07.2022 - 03.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
- Oversaw approximately 4-5 crew members on shift.
Guest Service Associate
Target
11.2019 - 10.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register to record all transactions accurately and efficiently.
Roadside Assistance Agent
Agero
08.2020 - 04.2021
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Dispatched roadside services that accurately serviced each customer.
- Took payment over phone when necessary.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN05.2019
Skills
- Product and service knowledge
- Technical knowledge
- Data entry proficiency
- Information Security
- Complaint resolution
- Customer Service
- Effective Communication
Timeline
Assistant Manager
Pizza Artista
04.2023 - Current
Shift Leader
Dunkin' Donuts
07.2022 - 03.2023
Roadside Assistance Agent
Agero
08.2020 - 04.2021
Guest Service Associate
Target
11.2019 - 10.2021
High School Diploma -
Sullivan South High School
Similar Profiles
Jessica RiboniJessica Riboni
Hair Salon Assistant at Salon artistaHair Salon Assistant at Salon artista
Pragun BholaPragun Bhola
3D Designer at Artista Home3D Designer at Artista Home
John Jarvin PilpilJohn Jarvin Pilpil
Project Manager at Artista Architectural SolutionProject Manager at Artista Architectural Solution