Kelsey Goins
Henderson
Summary
Dynamic retail leader with a focus on team building, inventory control, and problem-solving. Experience in driving sales and optimizing store operations through effective training and mentorship.
-I am Looking to further my knowledge and find a career more associated with my schooling.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Walgreens
Henderson, KY
05.2024 - Current
- Supervised daily operations to enhance efficiency and improve customer service standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management processes to reduce stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Scheduling
- Hiring, training, and discipline.
- Coordinated promotional displays to maximize product visibility and drive sales growth.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Manager
Hibbett Sporting Goods
Henderson, KY
12.2022 - 05.2024
- Led daily store operations to enhance customer experience and drive sales growth.
- Developed and implemented promotional strategies to increase foot traffic and sales.
- Managed inventory control processes, ensuring stock levels met demand efficiently.
- Trained and mentored team members to improve performance and service delivery.
- Oversaw visual merchandising standards, enhancing store presentation and appeal.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager in Training
Ruler Foods
Henderson, KY
04.2021 - 10.2022
- Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
- Enhanced customer experience by streamlining checkout processes and maintaining store organization.
- Trained and mentored team members on operational procedures and customer service best practices.
- Conducted regular performance evaluations to identify areas for improvement and recognize top performers.
- Oversaw daily store operations, ensuring compliance with safety standards and company policies.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
Education
Associate of Science - Nursing
Henderson County Community College
Henderson KY05.2028
Medical Assisting - Medical Assisting
Ross Medical Education
Evansville, IN05.2019
Skills
- Store operations
- Inventory control
- Operations oversight
- Customer engagement
- Employee scheduling
- Hiring and training
- Team development
- Customer service
- Workforce planning
- Customer engagement
- Retail operations
- Stock auditing
- Operational management
Timeline
Assistant Store Manager
Walgreens
05.2024 - Current
Store Manager
Hibbett Sporting Goods
12.2022 - 05.2024
Store Manager in Training
Ruler Foods
04.2021 - 10.2022
Associate of Science - Nursing
Henderson County Community College
Medical Assisting - Medical Assisting
Ross Medical Education