Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Loveless

Somerset

Summary

Proven Direct Support Professional and Cashier with a track record of enhancing client wellness and customer satisfaction at Oakwood. Skilled in compassionate caregiving and efficient problem-solving, adept at building relationships and achieving goals through teamwork and adaptability. Excelled in maintaining high safety and service standards, significantly improving client and customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Oakwood
11.2022 - 11.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Transported clients to medical and dental appointments to provide support.

Cashier

Cookout
04.2020 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Pulaski County High School
Somerset, KY
05-2021

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Appointment scheduling
  • Disability awareness
  • Goal setting
  • Team collaboration
  • Social skills development
  • Individualized support planning
  • Problem-solving
  • Daily living support
  • Active listening
  • HIPAA compliance
  • Empathy and patience
  • Adaptability and flexibility
  • Verbal and written communication
  • De-escalation techniques
  • Record keeping
  • Adaptive equipment use
  • Community activities
  • Hygiene assistance
  • First aid and CPR
  • Fast learner
  • Critical thinking
  • Attentive to people
  • Ability to lift
  • Decision-making
  • Clear communication

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Adult CPR/AED certification – American Red Cross.
  • Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.

Timeline

Direct Support Professional

Oakwood
11.2022 - 11.2023

Cashier

Cookout
04.2020 - 05.2022

High School Diploma -

Pulaski County High School

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Kelsey Loveless