Kelsey Marksberry
Walton
Summary
I am a dynamic and goal-oriented professional with experience as a To-Go Specialist at Olive Garden, excelling in customer service and payment processing. Proven ability to build relationships and achieve sales targets while ensuring food quality and timely delivery. Quick learner with strong multitasking skills, dedicated to enhancing customer satisfaction.
While employed at Kohls I was a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
To-Go Specialist
Olive Garden
10.2021 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Monitored food quality and freshness throughout day.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
Store Associate
Kohls Department Store
10.2019 - 08.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Arts - Psychology
Northern Kentucky University
Newport, KY05-2026
Skills
- Goal oriented
- Quick learner
- Reliability
- Customer billing
- Payment processing
- Multitasking Abilities
- Multitasking
- Relationship building
- Sales target achievement
Timeline
To-Go Specialist
Olive Garden
10.2021 - Current
Store Associate
Kohls Department Store
10.2019 - 08.2021
Bachelor of Arts - Psychology
Northern Kentucky University
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