Kelsey Moore
Carlisle
Summary
Detail-oriented receptionist experienced in front desk operations and customer service. Known for effective scheduling and problem-solving abilities, contributing to improved office efficiency and enhanced client satisfaction.
Overview
5
5
years of professional experience
Work History
Perishable Manager
Dollar General Market
Carlisle, KY
03.2026 - Current
- Implemented quality control measures to maintain freshness and safety standards of products.
- Conducted regular inspections of storage areas, identifying potential issues and implementing corrective actions promptly.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Oversaw customer relationship management initiatives to enhance client satisfaction.
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Receptionist
Moore & Scanlon Electrical Co.
Carlisle, KY
03.2023 - Current
- Managed front desk operations, greeting clients and directing inquiries efficiently.
- Organized scheduling for appointments, ensuring optimal use of time for staff and customers.
- Maintained accurate records of incoming calls and messages for team follow-up.
- Handled office correspondence, including emails and package deliveries, with attention to detail.
- Assisted in inventory management by tracking office supplies and placing orders as needed.
- Implemented filing system improvements, increasing accessibility of documents for team members.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Receptionist Intern
Crystal Moore
Union, KY
08.2021
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted in answering phone inquiries and directing calls to appropriate departments.
- Maintained organized filing system for client records and internal documents.
- Collaborated with team members to enhance office efficiency and communication flow.
- Handled incoming and outgoing correspondence accurately and promptly.
- Implemented improvements to reception area organization, enhancing visitor experience.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Reduced wait times for appointments by efficiently handling walk-ins and identifying gaps in the schedule for same-day bookings.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Nicholas County High School
Carlisle, KY05-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Scheduling
- Scheduling appointments
- Data inputting
- Customer service
- PC proficient
- Problem-solving
Timeline
Perishable Manager
Dollar General Market
03.2026 - Current
Receptionist
Moore & Scanlon Electrical Co.
03.2023 - Current
Receptionist Intern
Crystal Moore
08.2021
High School Diploma -
Nicholas County High School