Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Pruitt

Glasgow

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care, working in health care for nearly a decade now. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, billing and scheduling, as well as providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Southern Kentucky Rehabilitation Hospital
06.2023 - Current
  • Processed and dispensed medications accurately to ensure patient safety and compliance.
  • Collaborated with healthcare professionals to optimize medication therapy management.
  • Assisted in inventory management, maintaining stock levels and minimizing waste.
  • Conducted routine quality control checks to ensure medication accuracy and safety standards.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Certified Pharmacy Technician

TJ Samson Hospital
09.2022 - 05.2023
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Certified Pharmacy Technician

Walgreen's Pharmacy
09.2018 - 04.2021
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Resolved third-party billing, computer system and customer service issues.

Customer Service Representative

Geek Squad - Best Buy
12.2014 - 04.2018
  • Resolved customer inquiries, ensuring satisfaction and timely solutions.
  • Improved engineering project efficiency by providing technical support to engineers and project managers.
  • Provided expert technical support to end-users, resolving issues and minimizing downtime.
  • Strengthened relationships with key clients by providing personalized technical support and product demonstrations.
  • Provided technical support to clients, addressing issues promptly and maintaining positive working relationships.
  • Collaborated with cross-functional teams to align schedules with operational goals and priorities.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Education

General Education

Barren County High School
Glasgow
05-2013

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Team collaboration
  • Workflow optimization
  • Prescription interpretation
  • Insurance verification
  • Patient confidentiality
  • Advanced math skills
  • Regulatory compliance
  • Billing and coding

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Southern Kentucky Rehabilitation Hospital
06.2023 - Current

Certified Pharmacy Technician

TJ Samson Hospital
09.2022 - 05.2023

Certified Pharmacy Technician

Walgreen's Pharmacy
09.2018 - 04.2021

Customer Service Representative

Geek Squad - Best Buy
12.2014 - 04.2018

General Education

Barren County High School

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Kelsey Pruitt