Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendal Moore

Florence,KY

Summary

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Overview

6
6
years of professional experience

Work History

Radiology Technologist Assistant

St. Elizabeth Healthcare
09.2024 - Current
  • Improved patient experience by maintaining a compassionate and efficient approach during radiologic procedures.
  • Safeguarded patient privacy, consistently adhering to HIPAA regulations and maintaining strict confidentiality in all aspects of clinical practice.
  • Operates necessary software systems for data entry, charging, and completion of radiology examinations.
  • Assist Radiology Department by transporting patients to and from the Radiology Department, patient rooms, and other outpatient departments.
  • Greets and assists patients/ visitors to the department, using good customer service skills. Serves as an Ambassador ensuring patients non-clinical needs are met. Assists patients with Radiology paperwork.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Acquires all necessary patient information for ordering of the multi-disciplined procedures. Assures all proper insurance and documentations are attained and recorded appropriately.
  • Communicates via a variety of methods to referring physicians, patients or other interested parties in accordance with departmental policy and following HIPPA guidelines. Answers and directs phone calls to the appropriate parties.

Outreach Phlebotomist

St. Elizabeth Healthcare
09.2024 - Current
  • Greets patients using the AIDET (PHLEBOT) model, giving instructions and directions as necessary to provide quality patient experiences. Obtains and processes patient identification and insurance information to ensure quality services and timely billing, including completion of forms required by third-party payers.
  • Evaluates physician orders for type of specimens, time of draw and any specific specimen handling requirements; place and/or release orders as necessary from the HIS ensuring that orders from the appropriate physician and expected service date are verified; obtain labels and organize work. Communicates with physician offices to obtain diagnosis coding information and resolve any issues.
  • Safely collects quality samples according to laboratory policies and procedures (for the accurate and timely completion of testing). Uses a variety of collection devices/sharps to obtain specimens. Process collected specimens for testing and transport by centrifuging, aliquot, store per temperature requirements as necessary to ensure specimen integrity. Process additional specimens (fluids, urine, swab, etc.) as required for quality standards.
  • Clean, organize, maintain and rotate stock in the phlebotomy work areas to maintain a safe and orderly environment.
  • Knowledge of collection and ordering requirements for reference labs as well as other specialty testing labs. Demonstrates knowledge of Laboratory Compliance policies and procedures as well as internal mandatory computer based learning modules.

Nissan Parts Counter Person

Kerry Automotive
08.2022 - 01.2025
  • Received, examined, and reshelved returned parts.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Kept sales and counter areas organized and clean to give a positive first impression to visitors and customers
  • Communicated product expertise and department process improvements to meet organizational goals
  • Answered inquiries, resolved problems, and finalized parts sales at the counter and by telephone.

Service and Parts Cashier Manager

Mike Castrucci Chrysler Dodge Jeep Ram
05.2022 - 08.2022
  • Worked with service advisors to make sure payments are made properly.
  • Worked with technicians on making sure cars are finished in a timely manner.
  • Schedule customers in for service appointments.
  • Work with parts department to make sure parts are ordered for vehicles in service.
  • Worked with warranty claims.
  • Explained customers warranty on vehicle.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed payments promptly for customers to exceed productivity standards.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Cashier

Kelsey Chevrolet
06.2019 - 05.2022
  • Received large amounts of payments from service, parts, collision, and finance.
  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Processed a variety of transactions per day with expectational accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Receipt in RO’s into CDK
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Helped customers find specific parts, answered questions, and offered advice.

Store Associate

CVS
11.2020 - 02.2021
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assessed assigned areas and displays to maintain presentable conditions, restocking, and reorganizing merchandise as needed.
  • Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Offered coupons and special deals to increase the quantity of customer spending.
  • Increased customer service feedback scores.

Education

High School Diploma -

Simon Kenton High School
Independence, KY
05.2022

Skills

  • Cash register operation
  • Cash management
  • Excel knowledge
  • CDK knowledge
  • Ordering Inventory
  • Reviewing Deliveries
  • Patient safety
  • HIPAA
  • Transporting patients
  • Understanding Radiology exams/procedures
  • Radiology
  • Sample and specimen collection
  • Venipuncture expertise
  • Specimen labeling procedures
  • Blood collection
  • Laboratory procedures understanding

Timeline

Radiology Technologist Assistant

St. Elizabeth Healthcare
09.2024 - Current

Outreach Phlebotomist

St. Elizabeth Healthcare
09.2024 - Current

Nissan Parts Counter Person

Kerry Automotive
08.2022 - 01.2025

Service and Parts Cashier Manager

Mike Castrucci Chrysler Dodge Jeep Ram
05.2022 - 08.2022

Store Associate

CVS
11.2020 - 02.2021

Cashier

Kelsey Chevrolet
06.2019 - 05.2022

High School Diploma -

Simon Kenton High School

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Kendal Moore