Kendall Carter
Lawrenceburg
Summary
Detail-oriented service representative known for exceptional interpersonal skills and a proactive approach to problem-solving. Experienced in enhancing customer experiences and maintaining high standards of service across various roles.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Service Representative
Stewart Perry
01.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed incoming calls and emails, ensuring timely responses and customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Sales Associate
Jason Goh
05.2025 - 01.2026
- Assisted customers in product selection, enhancing overall shopping experience based on their individual needs.
- Maintained knowledge of current promotions and sales to effectively drive customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient and timely experiences.
- Engaged in marketing outside of the work environment.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Kennel Tech
03.2023 - 05.2025
- Supervised daily operations, ensuring optimal care for all animals under management.
- Trained and mentored staff in animal handling and safety protocols.
- Implemented inventory management systems to streamline supply ordering processes.
- Monitored compliance with health and safety regulations, improving overall facility standards.
- Cared for canines of all sizes engaging in activities including walks, playtimes, administering medication, bathing during their boarding stay.
Sales Associate
Dillard's
07.2022 - 03.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to organize merchandising displays, promoting new products effectively.
- Analyzed sales trends to identify opportunities for improving product placement and marketing strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Receptionist Intern
Jason Goh
08.2021 - 07.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Responded to inquiries via phone and email, providing accurate information promptly.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
Cashier
Little Caesars
01.2020 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained accurate cash register balances at the end of shifts.
- Assisted in training new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Criminal Justice
Bluegrass Community And Technical College
Lexington, KY05.2025
Skills
- Customer support
- Organization
- Care giving
- Payment acceptance
- Conflict resolution
- Product knowledge
Certification
Licensed Insurance agent -
- Life
- Health
- Property
- Casualty
Timeline
Sales Associate
Jason Goh
05.2025 - 01.2026
Service Representative
Stewart Perry
01.2025 - Current
Assistant Manager
Kennel Tech
03.2023 - 05.2025
Sales Associate
Dillard's
07.2022 - 03.2023
Receptionist Intern
Jason Goh
08.2021 - 07.2022
Cashier
Little Caesars
01.2020 - 07.2022
Associate of Science - Criminal Justice
Bluegrass Community And Technical College