Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Arkenau

6100 Keavey Rd London

Summary

Detail-oriented and empathetic case management professional with a B.S. in Psychology and a strong foundation in administrative support and client advocacy. Experienced in developing service plans, coordinating care across interdisciplinary teams, and connecting clients with essential community resources. Adept at documentation, communication, and organizing care for diverse populations, including families, at-risk youth, and individuals with mental health or developmental challenges.

Overview

7
7
years of professional experience

Work History

FPP Specialist

Buckhorn Children and Family Services
02.2025 - 05.2025
  • Collaborate with families and DCBS to develop goal-based service plans
  • Maintain accurate case notes and client progress reports
  • Serve as liaison between families and child welfare to support family unification
  • Utilize motivational interviewing techniques to encourage behavioral change

Case Management Intern

Heartstrings Mental Health, LLC
08.2024 - 12.2024
  • Participated in client intake, needs assessments, and care planning
  • Designed a digital community based resource directory for internal use across departments
  • Supported administrative tasks such as file management, and event planning
  • Assisted with fundraising and community outreach events

Case Management Intern

Anchor of Hope
01.2024 - 05.2024
  • Conducted client screenings and resource navigation for housing, food, and health services
  • Completed public assistance applications and ensured documentation compliance
  • Supported administrative recordkeeping and case tracking
  • Gained insight into system-level barriers affecting service delivery

Direct Support Professional

Unlimited PossAbilities, Inc
03.2023 - 07.2023
  • Maintained daily records and coordinated with case managers for client care
  • Provided supervised supportive services
  • Documented support services and tracked client progress toward individual goals

Certified Nursing Assistant

Cabell Healthcare Center
11.2021 - 04.2022
  • Maintained detailed care logs, ensured compliance with safety protocols
  • Supported interdisciplinary communication between nursing, therapy, and administrative staff
  • Provided supportive patient care

Receptionist

Bailey Eye Care
05.2021 - 08.2021
  • Managed front desk operations, maintained patient files, and handled insurance submissions
  • Scheduled appointments, verified coverage, and communicated benefits to clients

Owner/Operations Manager

Busy Bee Housekeeping, LLC
10.2020 - 04.2021
  • Managed all administrative aspects of a small business, including payroll, scheduling, billing, and marketing
  • Conducted client intake, managed appointments, and handled customer service issues

Certified Nursing Assistant

University of Kentucky Hospital
01.2018 - 05.2018
  • Maintained detailed care logs, ensured compliance with safety protocols
  • Supported interdisciplinary communication between nursing, therapy, and administrative staff
  • Provided supportive patient care

Education

Psychology

Fort Hays State University
Hays, KS
12-2024

Skills

  • Expert problem solving
  • Analytical thinking
  • Case Management & Client Advocacy
  • Administrative Support & Documentation
  • Service Planning & Goal Development
  • Client Intake & Needs Assessment
  • Community Resource Coordination
  • Motivational Interviewing
  • Public Assistance Application Support
  • Scheduling & File Management
  • Interdepartmental Communication
  • Microsoft Office Suite (Word, Excel, Outlook)
  • HIPAA Compliance & Confidentiality Documentation management

Timeline

FPP Specialist

Buckhorn Children and Family Services
02.2025 - 05.2025

Case Management Intern

Heartstrings Mental Health, LLC
08.2024 - 12.2024

Case Management Intern

Anchor of Hope
01.2024 - 05.2024

Direct Support Professional

Unlimited PossAbilities, Inc
03.2023 - 07.2023

Certified Nursing Assistant

Cabell Healthcare Center
11.2021 - 04.2022

Receptionist

Bailey Eye Care
05.2021 - 08.2021

Owner/Operations Manager

Busy Bee Housekeeping, LLC
10.2020 - 04.2021

Certified Nursing Assistant

University of Kentucky Hospital
01.2018 - 05.2018

Psychology

Fort Hays State University
Kendra Arkenau