Summary
Overview
Work History
Education
Skills
References
Timeline
AssistantManager
Kendra Ebanks

Kendra Ebanks

P.O.Box 735 Bodden Town ,GCM

Summary

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Registered Nursing Assistant

Health Services Authority
George Town, GCM
09.2011 - 02.2024
  • Assisted in providing basic patient care under the direction of registered nurses and physicians.
  • Monitored vital signs including blood pressure, temperature, respiration rate and pulse.
  • Completed documentation of patient assessments and interventions accurately and timely.
  • Performed wound care treatments such as packing, irrigating and debridement of wounds.
  • Maintained a safe environment for patients by following infection control policies and procedures.
  • Administered medications as prescribed by physicians within scope of practice according to jurisdiction regulations.
  • Collected specimens such as urine samples for testing purposes when needed.
  • Helped maintain a clean working environment by adhering to standard precautions guidelines.
  • Supported families by providing emotional support during difficult times.
  • Participated in team meetings to discuss patient progress or issues related to nursing care.
  • Educated patients on health promotion topics such as nutrition, exercise, smoking cessation.
  • Provided emotional support for end-of-life situations when needed.
  • Responded quickly in emergency situations while maintaining composure.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Senior Travel Consultant

CAYMAN TOURS & TRAVEL
George Town, GCM
06.2005 - 05.2009
  • Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
  • Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
  • Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
  • Assisted customers in selecting appropriate tours based on their budget and preferences.
  • Advised clients on insurance policies and other travel related services.
  • Resolved customer complaints in a timely manner.
  • Created promotional materials to increase sales of tour packages.
  • Negotiated contracts with airlines, hotels and other service providers to ensure competitive prices for customers.
  • Managed online booking systems for airline tickets and hotel reservations.
  • Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
  • Processed payments from customers using credit cards or other payment methods such as PayPal or bank transfer.
  • Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
  • Monitored changes in rules and regulations concerning international travel and visas.
  • Assisted in training new staff members in use of reservation systems and customer service techniques.
  • Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
  • Provided comprehensive experience to clients by booking airfare, hotel and car rental arrangements suitable for client needs to achieve best available value.

Customer Service Representative Lead

Cayman Airways Ltd
George Town , GCM
04.2001 - 06.2005
  • Assisted customers in resolving inquiries or complaints via telephone, email, or other channels.
  • Developed strategies for improving customer service operations and processes.
  • Created training materials for new customer service representatives.
  • Provided one-on-one coaching sessions to help employees improve their customer service skills.
  • Provided customers with detailed information about travel destinations and packages.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Resolved any issues related to travel plans and services.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Verified cash, checks and other documents for accuracy.
  • Performed daily reconciliation of ticketing agent drawers.
  • Resolved discrepancies between actual cash on hand and recorded amounts.
  • Received and counted daily inventories of cash, drafts and checks.

Education

Licensed Practical Nurse Diploma - Nursing

Cayman Islands School of Nursing
Health Services Authority, GCM
07-2011

Law

Truman Bodden Law School
George Town

Skills

  • Nurse Training
  • Taking Vitals
  • Disease Prevention
  • Patient Communication
  • Responding To Emergencies
  • Patient Assessment And Care
  • Clinical Documentation
  • Wound Care Management
  • Infection Control Measures
  • Removing Sutures
  • Understands Medical Procedures
  • Medication Administration
  • Medical Charting
  • Strong Work Ethic
  • Collecting Specimens
  • Patient And Family Advocacy
  • Data Entry
  • Records Management
  • Customer Loyalty
  • Multitasking And Organization
  • Diplomatic Communication
  • Exceptional Telephone Etiquette
  • Business Retention
  • Service-Oriented Mindset
  • Conflict Management
  • Administrative Support

References

References available upon request.

Timeline

Registered Nursing Assistant

Health Services Authority
09.2011 - 02.2024

Senior Travel Consultant

CAYMAN TOURS & TRAVEL
06.2005 - 05.2009

Customer Service Representative Lead

Cayman Airways Ltd
04.2001 - 06.2005

Licensed Practical Nurse Diploma - Nursing

Cayman Islands School of Nursing

Law

Truman Bodden Law School

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