Kendra Williams
Louisville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Blessed and Faithful Learning Center
Louisville, KY
11.2025 - Current
- Managed daily office operations, ensuring efficient workflow and organization of administrative tasks.
- Assisted in scheduling appointments and managing calendars for staff and clients.
- Maintained accurate records of client interactions and administrative processes for improved tracking.
- Processed incoming correspondence, prioritizing urgent matters for timely response.
- Supported onboarding of new staff by preparing training materials and conducting orientation sessions.
Lead Construction Laborer
Local Laborer Union
Louisville, KY
01.2024 - 01.2025
- Supervised daily construction activities, ensuring adherence to safety protocols and project timelines.
- Trained new laborers on equipment usage and site procedures to enhance team performance.
- Collaborated with site managers to optimize workflow and resource allocation for projects.
- Conducted regular inspections of tools and equipment, maintaining operational efficiency and safety standards.
- Contributed to accurate cost estimates by monitoring material usage and updating records accordingly.
- Mentored junior team members in proper techniques, fostering professional development and skill enhancement among staff.
Customer Service Representative
ADP
Louisville, KY
09.2023 - 01.2024
Customer Service Representative
Aston Carter
Louisville, KY
11.2021 - 09.2023
- Provided exceptional customer support via phone and email to resolve inquiries efficiently.
- Assisted clients with product setup, ensuring seamless onboarding experiences.
- Maintained accurate records of customer interactions in CRM systems for future reference.
- Collaborated with team members to identify common issues, contributing to process improvements.
Assembly Line Worker
GE Appliances
Louisville, KY
09.2020 - 11.2021
- Operated assembly line machinery to meet production targets and ensure product quality.
- Assembled components according to specifications, adhering to safety protocols and quality standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Conducted routine maintenance checks on equipment to prevent malfunctions and ensure efficiency.
- Ensured compliance with company policies regarding safety, quality control, and production standards.
Assembly Line Worker
Kentucky Trailers
Louisville, KY
11.2019 - 04.2020
- Implemented process improvements that enhanced workflow efficiency and reduced waste on the line.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
Mental Health Technician
Clark Memorial Hospital
Louisville, KY
07.2017 - 11.2019
- Monitored patient behavior and reported changes to nursing staff.
- Assisted in daily living activities and therapeutic interventions for patients.
- Documented patient progress and maintained accurate records in electronic health systems.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Conducted wellness checks to assess patient needs and emotional well-being consistently.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
High School Diploma - Norton Healthcare Program
Pleasure Ridge Park High School
Louisville, KYSkills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- File organization
- Database entry
- Document scanning
- Leadership and supervision
- Customer service
- Administrative support
- Strong problem solver
- Recordkeeping
Timeline
Office Administrative Assistant
Blessed and Faithful Learning Center
11.2025 - Current
Lead Construction Laborer
Local Laborer Union
01.2024 - 01.2025
Customer Service Representative
ADP
09.2023 - 01.2024
Customer Service Representative
Aston Carter
11.2021 - 09.2023
Assembly Line Worker
GE Appliances
09.2020 - 11.2021
Assembly Line Worker
Kentucky Trailers
11.2019 - 04.2020
Mental Health Technician
Clark Memorial Hospital
07.2017 - 11.2019
High School Diploma - Norton Healthcare Program
Pleasure Ridge Park High School