Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
KENDRICK SCOTT

KENDRICK SCOTT

Bowling Green

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

32
32
years of professional experience

Work History

Business Supervisor

United Parcel Service, UPS
01.2024 - Current
  • Enhanced team productivity by streamlining processes and implementing effective workflow systems.
  • Optimized resource allocation for improved project management and timely completion of tasks.
  • Reduced operational costs with efficient budgeting, expense tracking, and financial oversight.
  • Cultivated a positive work environment, fostering strong employee morale and high retention rates.
  • Delivered exceptional customer service by addressing concerns promptly and maintaining open lines of communication.

Business Manager

UPS Customer Center
10.2019 - 10.2022
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Oversaw and improved deliveries through proactive coordination of daily operations
  • Trained new employees on proper protocols and customer service standards
  • Assisted in recruiting, hiring and training of team members
  • Supervised daily operations of multi-million dollar delivery operation.

On Road Supervisor

UPS Customer Center
01.2016 - 10.2019
  • Worked closely with personnel, customers and contractors to resolve problems
  • Motivated workers to exceptional performance through implementation of new strategies
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives
  • Carried out day-to-day duties accurately and efficiently.

Local Sort Supervisor

UPS
11.2014 - 01.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Package Delivery Driver

UPS Customer Center
07.1996 - 10.2014
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.

Package Handler

UPS
05.1992 - 07.1996
  • Used hand-held scanners and physical logs to accurately track item movements
  • Assembled, sealed and loaded packages into correct trucks
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Followed verbal and written instructions to properly move and ship products.

Education

Bachelor of Arts - History

Western Kentucky University, Bowling Green, KY
05.1995

Skills

  • Customer Service
  • Recruiting and Hiring
  • Verbal and Written Communication
  • Documentation
  • Operations Management
  • Interpersonal Skills
  • Conflict Resolution

Additional Information

I am looking to relocate to Mississippi with my children as they attend the University of Mississippi in the fall. I can still be an asset and look forward to bringing my years of experience and work ethic to your team.

Timeline

Business Supervisor - United Parcel Service, UPS
01.2024 - Current
Business Manager - UPS Customer Center
10.2019 - 10.2022
On Road Supervisor - UPS Customer Center
01.2016 - 10.2019
Local Sort Supervisor - UPS
11.2014 - 01.2016
Package Delivery Driver - UPS Customer Center
07.1996 - 10.2014
Package Handler - UPS
05.1992 - 07.1996
Western Kentucky University - Bachelor of Arts, History

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KENDRICK SCOTT