Robert Edwards
George Town
Summary
Customer-centered Bellman offering Number years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy and professionalism.
Overview
8
8
years of professional experience
Work History
Bell Man
Sandal Resorts
12.2020 - Current
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Operated hydraulic elevators and stair lifts to move luggage between floors.
- Notified front desk manager of any guest issues in need of additional attention.
Bell Man
Auden Resorts And Spa
06.2017 - 10.2020
- Explained important features of guest rooms to travelers.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
- Trained and supervised new staff members on baggage handling procedures.
- Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Stored luggage for guests, retrieving baggage and items when notified.
- Opened doors and transported luggage for customers with care and efficiency.
Education
High School Diploma -
Black River High School
Black River2016
Skills
- Organization and Time Management
- Excellent Communication
- Conflict Resolution
- Recordkeeping
- Quality Assurance
- Teamwork and Collaboration
- Self-Directed
- Customer Relations
- Multitasking Abilities
- Critical Thinking
- Team building
Timeline
Bell Man
Sandal Resorts
12.2020 - Current
Bell Man
Auden Resorts And Spa
06.2017 - 10.2020
High School Diploma -
Black River High School
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