Kenna Elkins
Paducah
Summary
Dynamic Senior Store Manager with a proven track record at Goodwill of Ky, excelling in merchandise planning and staff management. Achieved consistent sales growth through strategic promotions and exceptional customer service. Skilled in optimizing operations while ensuring compliance with safety regulations, fostering a positive shopping experience and enhancing team performance.
Overview
25
25
years of professional experience
Work History
Senior Store Manager
Goodwill of Ky
06.2012 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
Branch Manager
US Bank
01.2010 - 06.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Personal Banker
US Bank
02.2000 - 01.2010
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Marshall County High School
Benton KySkills
- Merchandise planning
- Store maintenance
- Store operations
- Health and safety
- Staff management
- Employee scheduling
- Sales analysis
Timeline
Senior Store Manager
Goodwill of Ky
06.2012 - Current
Branch Manager
US Bank
01.2010 - 06.2012
Personal Banker
US Bank
02.2000 - 01.2010
Marshall County High School
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