Kennedy Goble
Martin
Summary
Dynamic and detail-oriented professional with a proven track record at Citizens Bank of Kentucky, excelling in customer service and problem-solving. Recognized for fostering positive client relationships and maintaining accuracy in high-volume transactions. Adaptable and organized, with strong communication skills and a commitment to continuous improvement.
Personable and dependable, with strong commitment to maintaining cleanliness and organization. Understands importance of sanitation and safety, and proficient in using cleaning equipment and products. Dedicated to creating spotless and hygienic environment.
Overview
2
2
years of professional experience
Work History
College Work Study
Big Sandy Community and Technical College
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Office Helper
Mcguire Insurance
09.2024 - 04.2025
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Demonstrated adaptability by quickly adjusting to changes in cleaning assignments or procedures as directed by management.
- Conducted thorough inspections of offices to report damages and maintenance issues.
- Boosted employee productivity by maintaining a clutter-free office space through efficient organization and waste disposal.
- Supported facility upkeep by properly washing windows and mirrors for improved appearance and visibility.
- Assisted in event preparation and cleanup for company meetings, conferences, or celebrations while adhering to strict deadlines.
- Ensured a safe workspace by timely reporting of potential hazards or maintenance needs to management.
- Contributed to team efforts by assisting in deep cleaning projects and office reorganizations.
- Engaged in continuous learning of new cleaning techniques and eco-friendly products for improved efficiency.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Reinforced compliance with health and safety regulations through adherence to cleaning protocols.
- Handled confidential documents with discretion, safeguarding sensitive information from unauthorized access.
- Maintained clean, organized workspaces that fostered a professional atmosphere conducive to productivity.
- Improved file retrieval efficiency by implementing a color-coded filing system.
- Enhanced office productivity by creating an easily navigable digital filing system.
- Reorganized existing archives based on updated categorization guidelines, streamlining access for authorized personnel.
Bank Teller
Citizens Bank of Kentucky
01.2024 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
Education
Big Sandy Community And Technical College
Prestonsburg, KYHigh School Diploma -
Prestonsburg High School
Prestonsburg, KY05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Time management
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
- Verbal communication
Timeline
College Work Study
Big Sandy Community and Technical College
06.2025 - Current
Office Helper
Mcguire Insurance
09.2024 - 04.2025
Bank Teller
Citizens Bank of Kentucky
01.2024 - 08.2024
Big Sandy Community And Technical College
High School Diploma -
Prestonsburg High School
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