Summary
Overview
Work History
Education
Skills
Timeline
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KENNETH ASHLEY

Somerset

Summary

Dynamic Body Shop Manager with proven expertise in collision repair and insurance claim handling at TREADO Collision. Skilled in staff training and development, I enhanced team productivity and reduced vehicle repair turnaround time by implementing efficient workflows. Committed to quality control, I consistently delivered high standards of workmanship and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Body Shop Manager

TREADO Collison
02.2018 - Current
  • Supervised and managed shop operations and tasks.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Coordinated and supervised [Number] shop and field service technicians and assigned tasks and work orders.
  • Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
  • Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
  • Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
  • Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
  • Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
  • Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
  • Implemented an appointment scheduling system that enhanced time management and optimized resources allocation within the body shop.
  • Assisted in hiring new personnel by conducting interviews, evaluating candidates'' skills, and making informed recommendations to management.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

FORMAN

R R Donelley
03.2003 - 02.2021
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
  • Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.

Education

High School Diploma -

SOMERSET HIGH SCHOOL
SOMERSET, KY

Skills

  • Staff training and development
  • Safety management
  • Training and coaching
  • Quality control
  • Personnel management
  • Workflow coordination
  • Collision repair proficiency
  • Estimating expertise
  • Insurance claim handling
  • Problem-solving

Timeline

Body Shop Manager

TREADO Collison
02.2018 - Current

FORMAN

R R Donelley
03.2003 - 02.2021

High School Diploma -

SOMERSET HIGH SCHOOL

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KENNETH ASHLEY