Kenneth Cater
Brandenburg
Summary
Dynamic Service Technician with a proven track record at Equipment Depot, excelling in technical troubleshooting and customer service. Recognized for enhancing operational efficiency through effective preventive maintenance and relationship building. Adept at utilizing advanced diagnostic tools to resolve issues swiftly, contributing to improved customer satisfaction and streamlined service processes.
Overview
30
30
years of professional experience
Work History
Service Technician
Equipment Depot
06.2011 - Current
- Assisted with routine maintenance and troubleshooting of equipment.
- Learned safety protocols and proper handling of tools and machinery.
- Supported senior technicians in diagnosing system issues and repairs.
- Maintained cleanliness and organization of work area for operational efficiency.
- Observed experienced staff to gain knowledge on service procedures and techniques.
- Participated in training sessions to develop technical skills and competencies.
- Contributed to inventory management by tracking supplies and requesting replacements.
- Documented service activities accurately for record-keeping and reporting purposes.
- Trained junior technicians on troubleshooting techniques and safety protocols to improve team efficiency.
- Collaborated with cross-functional teams to streamline service processes, improving customer satisfaction rates.
- Utilized advanced diagnostic tools to identify issues swiftly, ensuring timely resolution of technical problems.
- Coordinated service schedules and managed inventory for parts, optimizing resource allocation for field operations.
- Led root cause analysis initiatives to address recurring service issues, driving continuous improvement efforts.
Sales and Service Representative
Air To Ground Services
02.2006 - 06.2011
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
- Collaborated with sales team to identify client needs and provide tailored solutions.
- Maintained up-to-date knowledge of product offerings to effectively educate customers.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Analyzed customer feedback to improve service delivery and enhance overall experience.
- Developed promotional strategies to increase product awareness among clients and prospects.
Factory Production Worker
AmBrake
05.1995 - 02.2006
- Operated machinery to produce high-quality products efficiently.
- Collaborated with team members to ensure timely production schedules.
- Conducted quality checks to maintain product standards and specifications.
- Trained new employees on equipment usage and safety protocols.
- Implemented process improvements that enhanced workflow efficiency.
- Assisted in maintaining a clean and organized work environment.
- Adhered to safety regulations, reducing workplace incidents significantly.
Education
High School Diploma -
Fort Knox High School
Fort Knox, KYSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Technical troubleshooting
- Valid Driver's license
- Courteous and professional
- Relationship building
- Customer consulting
- Customer relations
Timeline
Service Technician
Equipment Depot
06.2011 - Current
Sales and Service Representative
Air To Ground Services
02.2006 - 06.2011
Factory Production Worker
AmBrake
05.1995 - 02.2006
High School Diploma -
Fort Knox High School
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