Kenny Smith
Covington
Summary
Results-driven operations controller with experience in database management and flight scheduling. Proven track record in enhancing customer relationships and optimizing disruption recovery plans for seamless operations. Over 15 years of leadership experience in directing personnel, coordinating operations, and managing resources in mission-critical activities. Skilled in advising senior leaders on operational readiness, workforce management, and risk mitigation strategies while ensuring compliance with safety standards and organizational policies.
Overview
19
19
years of professional experience
Work History
Operation Controller
Atlas Air Worldwide
Erlanger
02.2026 - Current
- Maintain the AIMS operating system database with aircraft dispositions and build/manage flight schedules in AIMS.
- Process customer operational requests such as schedule changes, courier listings, and other flight‑related requests.
- Research and set up required ground support for commercial charters, AMC missions, and diversions.
- Serve as the main point of contact (POC) for the 72‑hour operational window, coordinating with customers, operations teams, and ground ops staff.
- Communicate information and changes to all affected stations, vendors, and departments.
- Review operational reports, update systems, and monitor flight activity, including researching and coding delays.
- Assist customers with operational issues, offline flying, and shipment movement information.
- Act as a liaison between System Control and other GCC department staff.
- Handle high‑volume communications via phone, SITA, and email.
- Help develop and implement recovery plans for aircraft disruptions.
92R Parachute Rigger
US Army
08.2007 - 01.2026
- supported global air mobility operations, overseeing aircraft load planning, cargo movement, and parachute operations while ensuring compliance with Air Force and Army requirements, safety regulations, and mission objectives. Planned and coordinated multi-aircraft missions with external organizations and monitored mission execution, adapted operational plans to changing requirements, minimized disruptions, and maintained accountability for critical equipment and operational readiness.
- Managed operational activities and administrative support, ensuring personnel readiness and successful mission execution in high-tempo environment.
- Managed personnel accountability, workforce planning, performance evaluations, promotions, and administrative actions while ensuring compliance with organizational policies.
- Coordinated with multiple organizations to execute time-sensitive operations, adapting to changing operational requirements and maintaining mission continuity.
- Served as a central point of contact between leadership, support organizations, and operational units to communicate changes, resolve issues, and maintain mission continuity.
Education
Associate of Arts - General Studies
American Public University
01-2014
Skills
- AIMS database management
- Flight scheduling
- Operational logistics
- Crisis management
- Stakeholder engagement
- Operations coordination
- Aviation Operations
- Flight Operations Support
- Operational Reporting
- Workforce management
- Operational decision making
- Microsoft Office
- Database and Records Management
Timeline
Operation Controller
Atlas Air Worldwide
02.2026 - Current
92R Parachute Rigger
US Army
08.2007 - 01.2026
Associate of Arts - General Studies
American Public University