Kenton Skaggs
Shepherdsville
Summary
Dynamic leader with proven expertise in staff training and development, and a strong focus on customer service, honed at Cheetah Clean Auto Wash and Pride Truck Wash. Excelled in enhancing team performance and customer satisfaction, while adeptly managing costs and boosting profitability. Skilled in sales, leadership, and operational efficiency, achieving significant improvements in service delivery and profit margins.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Cheetah Clean Auto Wash
09.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Focused on watching labor and keeping conversion up.
Operations Manager
Pride Truck Wash
02.2021 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Focused on customer satisfaction
- Worked on PnL’s and was attentive to keeping cost down and profit flowing in.
Education
High School Diploma -
North Bullitt High
Shepherdsville, KY05.2018
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Watching labor
- Leading a shift smoothly
References
- Robert butcher- Asset Director @ Pride 502-333-4821
- Anthony Helm- GM @ Pride 270-990-7693
Timeline
Manager on Duty
Cheetah Clean Auto Wash
09.2024 - Current
Operations Manager
Pride Truck Wash
02.2021 - 10.2024
High School Diploma -
North Bullitt High
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