Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KEREN CANELAS

Savannah,Cayman Islands

Summary

Bilingual Administrative Professional with over 15 years of experience as a secretary, office administrator, and customer service specialist. Proven track record in managing daily operations, handling confidential documentation, coordinating schedules, and providing exceptional support in both English and Spanish. Highly organized, detail-oriented, and skilled in communication, multitasking, and problem-solving. Committed to delivering efficient and high-quality service in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Administrative Secretary

ALORICA
SPS,HONDURAS
01.2025 - 06.2025
  • Maintained organized filing system for confidential documents and records.
  • Prepared meeting agendas and took detailed minutes during discussions.
  • Assisted in onboarding new employees with administrative support.
  • Processed invoices and expense reports for timely reimbursement approvals.
  • Utilized office software to create reports and presentations efficiently.

Front end, Customer Service

FOSTERS FOOD FAIR LTD
CAYMAN ISLANDS
06.2021 - 12.2024
  • Processed customer western union transactions efficiently and accurately at a busy retail location.
  • Managed cash register operations while ensuring compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Front desk/ Customer Service

ECONOMY CAR RENTAL
Grand Cayman Island
04.2017 - 04.2020
  • Maintained strong and positive relationships with existing corporate and private customers.
  • Detail-oriented Car Rental Agent with a history of excellent customer service reviews. Adept in interacting with customers, maintaining ongoing customer relationships, and efficient processing of customer rental contracts.
  • Specializes in strong relationships, a comprehensive explanation of the rental agreement with each client, and understanding of the company computer system.
  • Responsible for answering incoming calls and arranging rentals for new clients.
  • Maintained strong and positive relationships with existing corporate and private customers.

Front end, Customer Service

FOSTER'S FOOD FAIR, LTD.
Grand Cayman Island
09.2016 - 03.2017
  • Responded to all customer inquiries thoroughly and professionally with 95% guest satisfied.
  • Maintained an atmosphere of enthusiastic customer service.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Perform cash, card and check transactions for customer purchases.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer the telephone using the appropriate greeting.

F&B SERVER

HOLIDAY INN
Grand Cayman Island
09.2012 - 08.2016
  • Ensured safe and sanitary food-handling practices as well as proper cleanliness of dining and serving areas.
  • Assisted guests with making menu choices in an informative and helpful fashion, maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Coordinated an average of 150-200 daily Breakfast/Lunches orders with support timely delivery to each table.
  • 90% guest's fascinated score for food quality during my shifts.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Office Administrative Assistant

AEROLINEA SOSA
La Ceiba,Honduras
02.2008 - 06.2012
  • Acted as the first point of contact for clients and visitors, delivering outstanding customer service and ensuring a positive experience.
  • Provided exceptional administrative support to multiple departments, streamlining workflows and improving overall productivity.
  • Efficiently managed daily office operations, including scheduling meetings, maintaining calendars, and coordinating travel arrangements for executives.

Education

Hospitality DEGREE -

INFOP (Professional, Technical College)
11-2012

BBA -

UTH
LA CEIBA,HONDURAS
02-2010

Bachelor's Degree - BILINGUAL SECRETARY

BETHEL INSTITUTE
La Ceiba, Honduras
11.2006

Skills

  • Multitasking, competent with various POS systems Handling multiple tasks simultaneously without compromising quality
  • Good communication: strong verbal and written communication abilities in English and Spanish
  • Financial management involves leading budgets, expenses, and financial records
  • Customer services: responded to all customer inquiries thoroughly and professionally, with 95% of guests satisfied
  • Empathy: showing care and understanding for customer experiences

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Administrative Secretary

ALORICA
01.2025 - 06.2025

Front end, Customer Service

FOSTERS FOOD FAIR LTD
06.2021 - 12.2024

Front desk/ Customer Service

ECONOMY CAR RENTAL
04.2017 - 04.2020

Front end, Customer Service

FOSTER'S FOOD FAIR, LTD.
09.2016 - 03.2017

F&B SERVER

HOLIDAY INN
09.2012 - 08.2016

Office Administrative Assistant

AEROLINEA SOSA
02.2008 - 06.2012

Hospitality DEGREE -

INFOP (Professional, Technical College)

BBA -

UTH

Bachelor's Degree - BILINGUAL SECRETARY

BETHEL INSTITUTE

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