Keri Hollingsworth

• Helped clients with personal needs from exercise to bathing and personal grooming.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Improved patient outlook and daily living through compassionate care.
• Administered medications.
• Laundered clothing and bedding to prevent infection.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Assisted with meal planning to meet nutritional plans.
• Followed safe lifting and transferring techniques to transport residents.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
• Assisted clients with maintaining good personal hygiene.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Helped clients get in and out of beds and wheelchairs.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Built strong and trusting rapport with clients and loved ones.
• Monitored health and well-being of clients and reported significant health changes.
• Organized oral medications for clients following dosage and schedule requirements.
• Drove clients to doctors' appointments and social outings.
• Recorded client status progress and challenges in logbooks and reports.
• Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
• Monitored clients' activity levels and helped prevent sedentary behavior.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
• Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Instructed family members on how to provide bedside care.

• Accompanied clients on errands outside the home such as shopping trips and doctor visits.
• Helped keep track of medical supplies used by the client throughout the day.
• Changed bed linens regularly ensuring a clean environment for the client at all times.
• Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
• Answered questions from family members about the care being provided to the client.
• Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
• Prepared meals according to dietary requirements and preferences of the client.
• Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
• Administered prescribed medications and treatments according to physician instructions.
• Provided respite services for family members who need time away from caring for their loved ones.
• Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
• Gave assistance with ambulation using proper body mechanics techniques when necessary.
• Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
• Transported clients to medical appointments or other destinations as needed.
• Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.
• Organized client's personal items for easy access during daily activities.
• Participated in team meetings with other healthcare professionals regarding patient care plans.
• Responded quickly to emergency situations using appropriate safety protocols.
• Maintained accurate records of patient care plans and progress notes.
• Performed light housekeeping duties such as laundry, vacuuming and dusting.
• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Instructed family members on how best to provide care for their loved one when needed.
• Provided emotional support and encouragement to clients who were ill or had disabilities.
• Documented care provided and submitted notes to supervisor.

Referral Coordinator

• Referral Process: Initiate, track, and manage incoming and outgoing referrals, ensuring they are completed in a timely manner.
• Scheduling & Coordinating: Schedule caregivers for clients; both ongoing as well as add ons and call outs.
• Communication: Act as the primary point of contact between social workers, clients, caregivers and nurses. Must be able to have strong verbal and written communication skills.
• Document: Maintain detailed records of all referrals and any other calls that come in.
• Client Support: Being comfortable and compassionate when speaking to clients or their families .
• Medical Terminology Familiarity: Able to communicate with social workers and nurses with ease when needed.
• Organization: Able to manage multiple tasks, prioritize, and handle a high volume of referrals and calls.
• After-Hours Coverage: Manage phone lines during evenings, nights, weekends, and holidays to address urgent patient or staff issues.
• Staff Scheduling: Rapidly fill staffing gaps, call-offs, and unexpected vacancies to ensure client care needs are met.
• Crisis Management: Respond to emergencies, such as staff injuries, client hospitalizations, or urgent health changes, by dispatching help or notifying management.
• Communication: Act as the primary liaison between caregivers, patients, family members, and agency management.
• Documenting: Maintain accurate, confidential records of all calls, incidents, and scheduling changes in compliance with company and regulatory policies.
• Ensure that care plans are followed, even during after-hours situations.
• Skills: Exceptional communication (verbal/written), rapid problem-solving abilities, and strong organizational skills.
• Ability to remain calm under pressure, compassionate, and dependable.
• There are a plethora of other responsibilities that come with the position but do not fit neatly into a category. You have to be able to think on your feet and remain calm no matter what is being thrown at you.

On Call Referral Coordinator

After-Hours Coverage:

• Manage phone lines during evenings, nights, weekends, and holidays to address urgent patient or staff issues.
• Staff Scheduling: Rapidly fill staffing gaps, call-offs, and unexpected vacancies to ensure client care needs are met.
• Crisis Management: Respond to emergencies, such as staff injuries, client hospitalizations, or urgent health changes, by dispatching help or notifying management.
• Communication: Act as the primary liaison between caregivers, patients, family members, and agency management.
• Documenting: Maintain accurate, confidential records of all calls, incidents, and scheduling changes in compliance with company and regulatory policies.
• Ensure that care plans are followed, even during after-hours situations.
• Skills: Exceptional communication (verbal/written), rapid problem-solving abilities, and strong organizational skills.
• Ability to remain calm under pressure, compassionate, and dependable.

• Started Business from nothing; Have assisted patients and families for two decades and never once advertised - instead, built relationships with people in the community
• Billed out patients and maintained payroll for employees
• Hired and managed personnel as well as terminating employment, when necessary
• Maintained financial records of personnel and clients
• Helped families understand their loved ones situation, whatever that may be and assisted with any needs pertaining to both the patient and their families
• Improved employee engagement by holding personnel meetings and Holiday dinners
• Conducted patient interviews to gather health history, vital signs and information about current medical issues
• Maintained an open line of communication between families as well as Physicians
• Managed all Medications for each clients
• Managing personnel as well as stepping in to cover shifts, when the need arose
• Incorporated music and art activities to encourage creativity and expression for patients
• Recorded information about behavior, food served and medications administered
• Helped prepare meals and snacks, accounting for individual dietary needs and restrictions

• Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
• Managed office budget to handle all needs, including inventory, postage and vendor services
• Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel
• Automated office operations to manage client correspondence, record tracking and data communications
• Coordinated travel arrangements for human remains traveling to domestic and international locations
• Liaised directly with Funeral Directors, families, facilities, ministers and cemeteries to meet all needs and maintain satisfaction
• Oversaw daily functions
• Offered comfort to bereaved family members and friends
• Managed payroll, accounting, budgets, receivables and payables
• Help to casket and cosmetize the deceased in preparation for visitations and burials
• Scheduled funeral services, coordinated burials and arranged cremations
• Consulted with families of deceased regarding final arrangements tactfully
• Arranged funerals in manner consistent with each family's heritage and religious beliefs
• Processed death certificates accurately and quickly
• Arranged for clergy members to perform funeral services
• Prepared obituaries and coordinated with local and long distance newspapers, as well as dealing with media from time to time for a high profile situation
• Completed and filed all necessary legal documentation quickly and accurately
• Addressed all potential client questions and requests for information relating to funeral services and pricing

• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Responded to bell or light signal calls to assist patients with needs.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Assisted with patient admissions, discharges and transfers.
• Recorded patient conditions and vital signs before and after medical operations.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
• Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Performed minor housekeeping tasks to keep patient areas clean and sanitized.
• Restocked unit frequently with necessary medical supplies.
• Supported healthy patient skin with bedside baths, wound care and integrity checks.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Kept instruments and equipment clean and sanitized.
• Notified senior staff of patient emergencies to optimize outcomes.
• Prepared patient chart for admission and compiled appropriate paperwork.
• Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Identified patients using proper procedures prior to specimen collection.
• Prepared and packaged specimens for courier transport.
• Maintained fully-stocked phlebotomy cart, carrier and station.
• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
• Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
• Transported specimens following established protocol for temperature and light.
• Collected specimens for drug screens, paternity tests and alcohol tests.
• Upheld donor confidentiality throughout intake and collection process.
• Conducted various blood tests and updated results into paper and electronic charts.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Observed and reported unusual symptoms and changes to charge nurse.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Used mobility devices to transport patients.
• Helped residents walk with or without self-help devices.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Distributed drinking water and nourishment to residents.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Supported non-ambulatory residents in range of motion exercises.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

• Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
• Answered phone calls to provide assistance, information and medical personnel access.
• Managed unit call reception and routed calls to correct department.
• Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
• Provided patient information to facilitate timely admissions and discharges.
• Monitored unit supply levels and notified management of ordering needs.
• Retrieved physicians' paperwork, including lab test requests.
• Compiled physical and digital documents, charts and reports.
• Transcribed doctors' orders, including medication and lab test requests.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Facilitated timely execution of lab tests and medication refills.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Communicated with patients with compassion while keeping medical information private.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Scheduled and confirmed patient appointments and consultations.
• Arranged hospital admissions for patients as required.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Ordered and maintained supply inventory for medical office.
• Routed laboratory or diagnostic results to appropriate staff.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Identified patients using proper procedures prior to specimen collection.
• Prepared and packaged specimens for courier transport.
• Maintained fully-stocked phlebotomy cart, carrier and station.
• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
• Collected specimens for drug screens, paternity tests and alcohol tests.
• Upheld donor confidentiality throughout intake and collection process.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Observed and reported unusual symptoms and changes to charge nurse.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Used mobility devices to transport patients.
• Helped residents walk with or without self-help devices.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Distributed drinking water and nourishment to residents.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Supported non-ambulatory residents in range of motion exercises.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.