Summary
Overview
Work History
Education
Skills
Projects
Publications
Awards And Scholarships
Timeline
Generic

Kerry King

Louisville

Summary

Account Executive with 17+ years of experience in quality assurance, project coordination, and sales development. Demonstrates exceptional skills in lead conversion, business planning, and critical thinking, enhancing business performance through strategic customer outreach, and innovative methodologies. Committed to driving efficiency and service value, while fostering cross-functional collaboration to achieve organizational excellence. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Quality Assurance Analyst

UPS
Louisville
07.2024 - Current
  • Conduct meticulous quality checks, identify process inefficiencies, and implement data-driven solutions to enhance product reliability at UPS
  • Develop and implement innovative QA methodologies, streamlining processes and significantly improving overall operational efficiency
  • Foster cross-functional collaboration to address quality concerns, leading to enhanced product performance and reduced customer complaints
  • Meticulously analyze quality metrics, identify trends, and propose targeted solutions to maintain UPS's high standards of service excellence

Sales Development Representative

212 Dental Care
Louisville
05.2023 - 10.2023
  • Increased appointments by 60% through strategic customer outreach
  • Improved CRM efficiency by managing customer data effectively
  • Converted leads to appointments, exceeding sales targets consistently
  • Spearheaded customer outreach strategy, boosting appointments by 60%
  • Leveraged CRM for enhanced customer relationships and lead generation
  • Pioneered database management for timely follow-ups
  • Orchestrated scheduling according to guidelines, ensuring seamless appointment coordination
  • Excelled in nurturing client relationships
  • Converted sales opportunities into confirmed appointments, consistently surpassing monthly targets
  • Utilized data-driven approach to optimize customer interactions
  • Implemented strategic cold-calling techniques, significantly expanding client base

Project Coordinator (Mailroom Liaison)

Jp Morgan
Louisville
01.2023 - 05.2023
  • Streamlined mail inspection, boosting efficiency by 10% in six weeks with precise sorting
  • Enhanced mailroom logistics to surpass delivery targets by 10%, achieving top satisfaction ratings
  • Coordinated cross-department resources, ensuring seamless project execution and timely deliveries
  • Identified and mitigated mail irregularities, maintaining high accuracy and security standards
  • Managed multiple projects, adapting procedures to overcome obstacles and ensure consistent progress

Senior Sales Consultant

Amerisave Mortgage Corporation
Louisville
02.2020 - 12.2022
  • Implemented innovative approaches for enhancing customer engagement throughout the life cycle of a sale.
  • Identified and explained the major features, functions, and benefits for products that customers were interested in.
  • Managed and retained existing client accounts.
  • Exceeded department expectations for productivity and accuracy levels.
  • Built relationships with key clients through regular meetings and follow-up calls.
  • Recruited, hired and trained new hires to optimize profitability.
  • Coached personnel on follow-up processes, sales, and consultative sales approaches.

Manufacturing Production Technician

Ford
Louisville
02.2016 - 12.2019
  • Followed detailed assembly instructions and diagrams to assemble components
  • Developed and maintained accurate records of work performed, parts used, and time spent on projects
  • Performed machine setup and calibration to ensure parts were within required tolerance levels
  • Utilized hand tools and specialized machinery to assemble complex components with a high degree of accuracy
  • Followed strict safety protocols to ensure the protection of personnel and equipment
  • Coordinated with other departments to ensure the timely delivery of components and materials

Audit Analyst

Coviti Healthcare
Louisville
10.2015 - 01.2016
  • Assisted in developing strategies for improving the efficiency of the overall QA process
  • Collaborated with cross-functional teams to ensure product quality and compliance with regulatory standards
  • Developed, implemented and maintained quality assurance processes to ensure product reliability
  • Prepared comprehensive audit reports that detailed the results of the audit and identified potential risks
  • Prepared audit working papers and schedules to document audit evidence and conclusions

Chief Administrative Officer

Red Door Property Management
Louisville
12.2007 - 10.2015
  • Developed a CRM system to track sales and client data, resulting in improved customer service and lead conversion rates
  • Analyzed sales data and trends to identify new growth opportunities and optimize sales performance
  • Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques
  • Identified and addressed customer challenges to ensure customer satisfaction and retention
  • Developed promotional materials and conducted product demonstrations to increase brand awareness and sales

Education

Business Management - Project Management

University Of Louisville
Louisville

Skills

  • Adaptability
  • AI Literacy
  • Conflict Mitigation
  • Innovative Thinking
  • CRM Software
  • Cross-Functional Collaboration
  • Customer Relationship Management
  • Process Optimization
  • Public Speaking
  • Customer Engagement & Support
  • Solution-Based Selling
  • Stakeholder Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Go to Market Strategy
  • Regulatory Compliance
  • Budget & Resource Management
  • Software Development
  • Growth Strategy
  • Risk Assessment
  • Large Language Model Development & Application

Projects

Software Development, Code Louisville, 09/01/21, 12/01/21, Responsible for designing, coding, testing, and deploying software applications by writing clean and efficient code, troubleshooting issues, debugging applications, and maintaining existing software to enhance performance. Business Development, Sparq Business Training, 03/01/12, 05/01/12, Researching market opportunities and identifying new prospects, forming partnerships and nurturing new clients.

Publications

GCIF USA, GCIF USA

Awards And Scholarships

International Leadership Award (Top 100 Global Leaders in Finance), GCIF USA

Timeline

Quality Assurance Analyst

UPS
07.2024 - Current

Sales Development Representative

212 Dental Care
05.2023 - 10.2023

Project Coordinator (Mailroom Liaison)

Jp Morgan
01.2023 - 05.2023

Senior Sales Consultant

Amerisave Mortgage Corporation
02.2020 - 12.2022

Manufacturing Production Technician

Ford
02.2016 - 12.2019

Audit Analyst

Coviti Healthcare
10.2015 - 01.2016

Chief Administrative Officer

Red Door Property Management
12.2007 - 10.2015

Business Management - Project Management

University Of Louisville

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Kerry King