Kerwin Boxill
George Town
Summary
Accomplished varying levels Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
25
25
years of professional experience
Work History
Area Manager
Cashwiz
George town, Grand Cayman
05.2018 - 10.2023
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Assisted Store Managers in preparing annual budget estimates for their respective locations.
- Identified business opportunities by analyzing consumer trends within local markets.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Monitored and evaluated district performance to ensure goals were met.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Supervised [Number] employees, ensuring optimal productivity.
- Aligned procedures and protocols with changing business demands.
- Supervised [Number] employees to ensure optimal productivity.
- Implemented new processes and procedures tactfully and passionately.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Boosted team morale and overall revenue by creating sales contests.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Consistently achieved [Number]% sales increase over forecast.
- Streamlined operations while administering all reporting and compliance procedures for site consisting of [Number] managers and [Number] total employees.
- Increased [Type] sales by [Number]% through relationship development with new companies and shareholders.
- Built sales to over $[Number] by effectively rolling out new programs across [Number] regional stores.
- Secured deals with [Number] stores within [Type] region within just [Number] months.
- Increased sales by [Number]% through initiation of charity sales program.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Collaborated with [Job title] to improve performance and grow sales.
- Strategized business operations, merchandising strategies and personnel moves.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Reviewed operational records and reports to project sales and determine profitability.
- Prepared budgets and approved budget expenditures.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw budget planning, strategy development, community outreach for organization.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised 7 locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on creativity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Manager
Diamonds International
Cockburn Town, Grand Turk
02.2010 - 04.2018
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Drove sales by developing multi-million dollar contract sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Facilitated business by implementing practical networking techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Sales Supervisor
Diamonds International
Bridgetown, Barbados
10.2002 - 02.2010
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Constructed displays and signs to promote specified products and sales promotions.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Checked store merchandise regularly for proper display and replenishment.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Negotiated more favorable rates and delivery times with vendors.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Performed supplier risk evaluations and supported regulatory inspections.
- Monitored daily sales performance and provided feedback to each team member.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented strategies to increase sales and improve customer service.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Sales Trainer/Shift Supervisor
OTM Inc
Bridgetown, Barbados
06.1998 - 09.2002
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Worked with vendors to customize courseware to accommodate business needs.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High School Diploma -
Combermere School
Barbados07.1995
Skills
- Supply Chain Management
- Controlling Costs
- Operations Management
- Order Management
- Relationship Building and Management
- Operations
- Sales Expertise
- Territory Management
- Resource Allocation
- Process Improvement
- Database Management
- Sales Minded
- Business Development
- Staff Management
- Staff Training and Development
- Performance Management
- Team Development
- Staff Development
- Customer Relationship Management
- Quality Assurance
- Staff Training
- Product and Service Sales
Affiliations
- Author
- Mentor
- Life Coach
Accomplishments
- Manager of the Year 2022
- Employee of the Year 2005
Languages
English
First Language
Spanish
Intermediate (B1)
B1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Business Expansion Projects
Team Growth Through Training
Certification
- Digital Marketing Certificate Program – American Marketing Association & LinkedIn Learning.
- Advanced Communication and Negotiation Skills Certificate – Coursera and various universities.
- Salesforce Certified Administrator - Salesforce.
- Social Media Marketing Certification – Hootsuite Academy.
Software
Microsoft Office
Hostgator
GrooveCM
ZSuite
Pawnmaster
Sender
Timeline
Area Manager
Cashwiz
05.2018 - 10.2023
Sales Manager
Diamonds International
02.2010 - 04.2018
Sales Supervisor
Diamonds International
10.2002 - 02.2010
Sales Trainer/Shift Supervisor
OTM Inc
06.1998 - 09.2002
High School Diploma -
Combermere School
Similar Profiles
Antonise SeymourAntonise Seymour
Assistant Manager at CashWizAssistant Manager at CashWiz
Robert RamsinghRobert Ramsingh
Regional Manager at CashWiz HoldingsRegional Manager at CashWiz Holdings
Fontaine AntoineFontaine Antoine
Sales Associate at CashWiz DominicaSales Associate at CashWiz Dominica
Kiara ReevesKiara Reeves
Clerical Administrator at Expedite Travel ServicesClerical Administrator at Expedite Travel Services
Sujan Kumar ShresthaSujan Kumar Shrestha
Line Cook at Palm Height Hotel Tilli'sLine Cook at Palm Height Hotel Tilli's