Keshawn Johnson
Bowling Green
Summary
Saint Louis, Missouri, native living in Bowling Green, Kentucky. Attending Western Kentucky University, pursuing a career in Elementary Education.
Dedicated retail professional with a strong focus on customer service, teamwork, and problem-solving. Proven ability to enhance the shopping experience through product knowledge and reliable support.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Hollister
Bowling Green, KY
11.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to ensure appealing store presentation and drive sales.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences for customers.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Implemented promotional displays that attracted customer attention and contributed to increased foot traffic.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Clerk
QuikTrip
St Louis, MO
03.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store shelves and merchandise displays.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Collaborated with team members to restock inventory and manage supply levels.
- Monitored cash register operations, ensuring accuracy in cash handling procedures.
- Trained new staff on operational procedures and customer service standards.
- Optimized workflow processes to enhance overall store efficiency and productivity.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Crew Member
Chipotle
Bowling Green, KY
03.2025 - 05.2025
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment and tools safely, adhering to health and safety regulations.
- Prepared food items according to Chipotle standards, maintaining quality and consistency.
- Collaborated with team members to streamline operations, enhancing workflow efficiency.
- Monitored inventory levels, assisting in restocking supplies to meet demand during peak hours.
- Implemented cleanliness standards in work area, contributing to overall restaurant hygiene compliance.
- Assisted in resolving customer concerns promptly, fostering a welcoming atmosphere for guests.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Retail Sales Associate
Dunham's Sports
Bowling Green, KY
02.2025 - 05.2025
- Trained new associates on product knowledge, customer service protocols, and operational procedures.
- Resolved customer inquiries and complaints effectively, fostering a positive store environment.
- Monitored inventory levels and organized stock replenishment to maintain optimal product availability.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Crew Member
Qdoba
St Louis, MO
06.2023 - 09.2023
- Trained new crew members on procedures and best practices for food preparation and safety.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Education
High School Diploma -
Rockwood Summit Highschool
Fenton, MOBachelor of Arts - Elementary Education
Western Kentucky University
Bowling Green, KY05-2028
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Relationship building
- Professional appearance
- Retail store operations
Languages
American Sign Language
Elementary
Timeline
Retail Sales Associate
Hollister
11.2025 - Current
Crew Member
Chipotle
03.2025 - 05.2025
Retail Sales Associate
Dunham's Sports
02.2025 - 05.2025
Crew Member
Qdoba
06.2023 - 09.2023
Clerk
QuikTrip
03.2023 - Current
High School Diploma -
Rockwood Summit Highschool
Bachelor of Arts - Elementary Education
Western Kentucky University