Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keshawn Johnson

Keshawn Johnson

Bowling Green

Summary

Saint Louis, Missouri, native living in Bowling Green, Kentucky. Attending Western Kentucky University, pursuing a career in Elementary Education.

Dedicated retail professional with a strong focus on customer service, teamwork, and problem-solving. Proven ability to enhance the shopping experience through product knowledge and reliable support.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Hollister
Bowling Green, KY
11.2025 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained visual merchandising standards to ensure appealing store presentation and drive sales.
  • Processed transactions accurately using POS systems, ensuring efficient checkout experiences for customers.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Implemented promotional displays that attracted customer attention and contributed to increased foot traffic.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.

Clerk

QuikTrip
St Louis, MO
03.2023 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of store shelves and merchandise displays.
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Collaborated with team members to restock inventory and manage supply levels.
  • Monitored cash register operations, ensuring accuracy in cash handling procedures.
  • Trained new staff on operational procedures and customer service standards.
  • Optimized workflow processes to enhance overall store efficiency and productivity.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.

Crew Member

Chipotle
Bowling Green, KY
03.2025 - 05.2025
  • Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
  • Operated kitchen equipment and tools safely, adhering to health and safety regulations.
  • Prepared food items according to Chipotle standards, maintaining quality and consistency.
  • Collaborated with team members to streamline operations, enhancing workflow efficiency.
  • Monitored inventory levels, assisting in restocking supplies to meet demand during peak hours.
  • Implemented cleanliness standards in work area, contributing to overall restaurant hygiene compliance.
  • Assisted in resolving customer concerns promptly, fostering a welcoming atmosphere for guests.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Retail Sales Associate

Dunham's Sports
Bowling Green, KY
02.2025 - 05.2025
  • Trained new associates on product knowledge, customer service protocols, and operational procedures.
  • Resolved customer inquiries and complaints effectively, fostering a positive store environment.
  • Monitored inventory levels and organized stock replenishment to maintain optimal product availability.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.

Crew Member

Qdoba
St Louis, MO
06.2023 - 09.2023
  • Trained new crew members on procedures and best practices for food preparation and safety.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Education

High School Diploma -

Rockwood Summit Highschool
Fenton, MO

Bachelor of Arts - Elementary Education

Western Kentucky University
Bowling Green, KY
05-2028

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Relationship building
  • Professional appearance
  • Retail store operations

Languages

American Sign Language
Elementary

Timeline

Retail Sales Associate

Hollister
11.2025 - Current

Crew Member

Chipotle
03.2025 - 05.2025

Retail Sales Associate

Dunham's Sports
02.2025 - 05.2025

Crew Member

Qdoba
06.2023 - 09.2023

Clerk

QuikTrip
03.2023 - Current

High School Diploma -

Rockwood Summit Highschool

Bachelor of Arts - Elementary Education

Western Kentucky University
Keshawn Johnson