Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keshia George

Pikeville,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Discharge Planner Supervisor

Pikeville Medical Center
03.2017 - Current
  • Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
  • Collaborated with interdisciplinary teams to ensure seamless transitions from hospital to home or other care facilities.
  • Enhanced patient outcomes through thorough follow-up assessments and adjustments of discharge plans as needed.
  • Streamlined the discharge process, reducing wait times and increasing overall efficiency within the hospital.
  • Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
  • Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.

Case Manager

Mountain Comprehensive Care Center
03.2016 - 03.2017
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

Counselor Technician

WestCare
01.2014 - 05.2016
  • Enhanced client progress by conducting thorough assessments and developing comprehensive treatment plans.
  • Streamlined case management processes for improved efficiency and better client outcomes.
  • Collaborated with multidisciplinary teams to create individualized care strategies for each client.
  • Provided crisis intervention services, deescalating tense situations and connecting clients to appropriate resources.

Front End Manager/Cashier

K-VA-T Food City
11.2007 - 11.2013
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Increased sales revenue through strategic product placement and enticing visual merchandising displays.
  • Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Bachelor of Science - Social Work

University of Pikeville
Pikeville, KY
12.2015

Skills

  • Staff Assistance
  • Discharge Planning
  • HIPAA Compliance
  • Community Resources
  • Patient Support
  • Care Coordination
  • Project management
  • Ethical considerations
  • Computer literacy
  • Data analysis
  • Home care planning
  • Active listening
  • Attention to detail
  • Resource allocation
  • Case management
  • Healthcare systems navigation

References

References available upon request.

Timeline

Discharge Planner Supervisor

Pikeville Medical Center
03.2017 - Current

Case Manager

Mountain Comprehensive Care Center
03.2016 - 03.2017

Counselor Technician

WestCare
01.2014 - 05.2016

Front End Manager/Cashier

K-VA-T Food City
11.2007 - 11.2013

Bachelor of Science - Social Work

University of Pikeville

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Keshia George