Kevin Frederick
Lexington
Summary
Dynamic Service Advisor with a strong background at Sams Club Tire And Battery, excelling in customer service and inventory management. Proven ability to enhance client satisfaction and streamline operations, while effectively resolving complaints. Skilled in project management and fostering team collaboration, ensuring high-quality service delivery and operational efficiency.
Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Overview
31
31
years of professional experience
Work History
Service Advisor
Sams Club Tire And Battery
11.2025 - Current
- Facilitated customer support by addressing tire and battery inquiries and delivering product information and recommendations.
- Streamlined service appointment coordination to maximize technician efficiency.
- Oversaw inventory management processes to maintain precise stock levels of tires and batteries.
- Ensured cleanliness and organization of service areas to enhance safety and operational efficiency.
- Addressed customer complaints swiftly to enhance service experience and boost retention rates.
- Recorded service transactions with precision in point-of-sale system to uphold billing integrity.
- Partnered with technicians to optimize service processes and enhance operational efficiency.
- Instructed customers on effective vehicle maintenance practices to enhance trust and loyalty.
- Ensured high customer satisfaction standards to consistently meet and exceed targets.
- Oversaw concurrent priorities, ensuring meticulous attention to detail in a dynamic setting.
Roofing Consultant
Peterson Roofingky
06.2025 - Current
- Assessed roofing systems to deliver expert recommendations for repairs and installations.
- Executed comprehensive inspections to identify potential issues and uphold compliance with industry standards.
- Facilitated collaboration with clients to design customized roofing solutions aligned with individual requirements and financial constraints.
- Oversaw project timelines to ensure timely completion of roofing projects while upholding quality standards.
- Drove business growth through consistent client satisfaction, resulting in referrals and repeat business.
- Enhanced customer satisfaction by promptly and professionally addressing concerns.
- Optimized project timelines by implementing efficient scheduling and coordinating work crews.
- Facilitated collaboration with insurance adjusters to streamline claims management for clients affected by storm damage and other roofing incidents.
Production Worker
Toyota Motor Manufacturing
05.1997 - 12.2023
- Managed machinery operations to assemble vehicle components with precision.
- Executed quality inspections to uphold production standards.
- Facilitated collaboration among team members to optimize assembly line efficiency.
- Ensured cleanliness and organization of work areas to enhance safety and operational efficiency.
- Facilitated training sessions for new employees on production protocols and safety measures.
- Spearheaded process improvements to optimize workflow efficiency within the team.
- Oversaw inventory management, ensuring accurate tracking of material levels and timely reporting of discrepancies.
- Ensured strict compliance with safety regulations to foster a secure working environment.
- Ensured proper equipment usage to mitigate workplace hazards and prevent injuries.
- Executed routine quality inspections on finished products to ensure compliance with company standards prior to shipment.
- Spearheaded continuous improvement initiatives to implement best practices and enhance overall efficiency.
Sales Consultant
Best Buy
05.1995 - 05.1997
- Assisted customers with product selection and provided personalized recommendations to enhance shopping experience.
- Demonstrated in-depth knowledge of latest technology trends and product features to drive customer engagement.
- Managed inventory levels, ensuring accurate stock availability through regular audits and effective replenishment strategies.
- Collaborated with team members to achieve sales goals and maintain high levels of customer satisfaction.
- Conducted product demonstrations, educating customers on features and benefits to facilitate informed purchasing decisions.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business opportunities.
Education
Associate of Arts - Teaching
Asbury Seminary
Wilmore, KYNo Degree - Physical Therapy
BCTC
Lexington, KYSkills
- Customer service
- Inventory management
- Service appointment coordination
- Complaint resolution
- Project management
- Equipment operation
- Team collaboration
- Safety regulations compliance
- Claims management facilitation
- Time management
- Sales support
- Communication skills
- Relationship building
- Strong work ethic
- Listening skills
- Attention to detail
Timeline
Service Advisor
Sams Club Tire And Battery
11.2025 - Current
Roofing Consultant
Peterson Roofingky
06.2025 - Current
Production Worker
Toyota Motor Manufacturing
05.1997 - 12.2023
Sales Consultant
Best Buy
05.1995 - 05.1997
Associate of Arts - Teaching
Asbury Seminary
No Degree - Physical Therapy
BCTC