Kevin Humbert
Lexinton
Summary
Dedicated to delivering positive customer experiences that promote loyalty and repeat business, I am a service-focused General Manager. With a keen eye for orchestrating optimal resource utilization, I efficiently handle expected operational needs. As a sales leader, my sound judgment, good planning abilities, and strong interpersonal communication skills contribute to driving success in the organization.
Overview
8
8
years of professional experience
Work History
General Manager
First Watch
12.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant General Manager
First Watch
11.2022 - 12.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Assistant Banquet Manager
Embassy Suites
12.2021 - 11.2022
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Communicated with venue personnel to coordinate event logistics.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Organized and laid out buffet equipment, food displays and other items.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Ordered necessary items to meet customer needs and specifications.
- Hired and trained staff and new hires according to company policy and regulations.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Assistant Housekeeping Manager
Embassy Suites
01.2021 - 03.2022
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Organized supplies for use based on expected customer needs.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Maintenance Technician
Embassy Suites
01.2018 - 02.2021
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Performed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Inspected electrical components to identify defects and hazards and make necessary adjustments.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Updated documentation for recordkeeping and customer use.
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
- Used rulers and micrometers to inspect parts and determine dimension requirements.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Installed, repaired and maintained equipment.
- Repaired and replaced worn and defective parts.
- Tested machine malfunctions and performed repairs.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Studied repair and use manuals to ensure correct maintenance.
- Ran regular tests on machines and fixed early problems.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Maintained compliance with internal and regulatory safety standards.
- Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment and plumbing system components.
- Removed snow from sidewalks, driveways, and parking areas.
- Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Cleaned vents and replaced filters to verify proper air flow.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Calculated required materials needed based on field measurements or work orders.
Banquet Server
Embassy Suites
02.2017 - 11.2018
- Prepared serving and appetizer trays and setting tables in setup for events.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Educated guests on meals during by answering questions and bringing special orders.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Suggested additional items to customers to increase restaurant sales.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Diploma
Tates Creek High School
Lexington, KY05.2012
Skills
- Problem Solving
- Time Management
- Conflict Resolution
- Reliable and Responsible
- Team Leadership
- Written and Verbal Communication
Education and Training
other
Timeline
General Manager
First Watch
12.2023 - Current
Assistant General Manager
First Watch
11.2022 - 12.2023
Assistant Banquet Manager
Embassy Suites
12.2021 - 11.2022
Assistant Housekeeping Manager
Embassy Suites
01.2021 - 03.2022
Maintenance Technician
Embassy Suites
01.2018 - 02.2021
Banquet Server
Embassy Suites
02.2017 - 11.2018
Diploma
Tates Creek High School
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