Kevin Sizemore
Newport,KY
Summary
Hands-on technician with experience in low voltage systems, network-connected devices, and IT support. Skilled in troubleshooting hardware, software, and network issues while supporting end users and managing service tickets. Experience with Service Fusion, Field Nation, and Work Market ticketing platforms. Seeking an entry-level IT support role to apply technical skills and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Level 3 Technician & Project Manager
Hardy Industries / AMG Tech Support
Las Vegas
12.2025 - Current
- - Provide Tier 1–3 help desk support across multiple environments
- - Troubleshoot hardware, software, and network issues
- - Create and manage tickets using Service Fusion, Field Nation, and Work Market
- - Coordinate and dispatch field technicians nationwide
- - Manage projects, timelines, and client communication
- Remote
- Diagnosed and resolved complex technical issues for clients across various platforms.
- Developed training materials for new technologies, facilitating smoother onboarding of staff.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored project progress, identified risks and took corrective action as needed.
Fire Inspector
Silco Fire & Security
Cincinnati, OH
01.2022 - 01.2025
- - Inspected fire systems and ensured compliance
- - Troubleshot equipment and documented reports
- Previous Low Voltage Technician Roles
- - Installed and maintained CCTV, cabling, and alarm systems
- - Provided customer support and troubleshooting
- Conducted comprehensive fire inspections to ensure compliance with local and national fire codes.
- Collaborated with building owners to identify and mitigate fire hazards effectively.
- Developed detailed inspection reports outlining findings and recommendations for improvements.
- Trained junior inspectors on safety protocols and inspection procedures to enhance team performance.
IT Technician
Bertke Electric
Cincinnati, OH
06.2021 - 01.2022
- Documented technical procedures and user guides for future reference and training purposes.
- Collaborated with team members to implement new technologies, streamlining operations effectively.
- Monitored system performance metrics, identifying areas for improvement in service delivery.
- Trained end-users on best practices for software applications, boosting productivity across departments.
IT Technician
Debra Kuekple
Cincinnati, OH
10.2020 - 06.2021
- Diagnosed and resolved hardware and software issues to enhance system performance.
- Provided technical support to users, troubleshooting connectivity problems efficiently.
- Assisted in installation and configuration of network devices, ensuring optimal functionality.
- Conducted regular maintenance on IT equipment, minimizing downtime and improving reliability.
Self Employed
Self-employeed
Northern KY
02.2018 - 10.2020
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Associate
A&A Lawn Care
Florence, KY
01.2016 - 02.2018
- Assisted customers in selecting lawn care products and services, enhancing overall customer satisfaction.
- Educated clients on proper lawn maintenance techniques, promoting effective use of products.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales records.
- Maintained inventory levels by tracking stock and placing orders for popular items.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Managed inventory levels, ensuring timely restocking of lawn care supplies.
- Assisted in training new team members on sales techniques and product knowledge.
- Implemented promotional strategies to increase product visibility and drive sales.
Premises Technician
Cincinnati Bell
Cincinnati, OH
10.2010 - 01.2016
- Installed and configured telecommunications equipment for residential and business customers.
- Performed routine maintenance and troubleshooting on network infrastructure to ensure optimal performance.
- Collaborated with team members to resolve service issues and enhance customer satisfaction.
- Documented service calls and maintenance activities in company systems for accuracy and reporting purposes.
- Installed and maintained telecommunications equipment, ensuring optimal performance and reliability.
- Conducted troubleshooting for network issues, improving service continuity for residential and business customers.
- Collaborated with cross-functional teams to enhance installation processes and customer satisfaction.
- Trained junior technicians on best practices for equipment handling and safety protocols.
Education
Graduate Certificate - IT Fundamentals, Network Support & Cybersecurity
The Kable Academy
Cincinnati, OH01-2025
Skills
- Service Fusion
- Field Nation
- Work Market
- Help Desk
- Remote Support
- Troubleshooting
- TCP/IP
- Connectivity
- Network Devices
- Windows OS
- Peripheral Devices
- Structured Cabling
- CCTV
- Fire Systems
Timeline
Level 3 Technician & Project Manager
Hardy Industries / AMG Tech Support
12.2025 - Current
Fire Inspector
Silco Fire & Security
01.2022 - 01.2025
IT Technician
Bertke Electric
06.2021 - 01.2022
IT Technician
Debra Kuekple
10.2020 - 06.2021
Self Employed
Self-employeed
02.2018 - 10.2020
Sales Associate
A&A Lawn Care
01.2016 - 02.2018
Premises Technician
Cincinnati Bell
10.2010 - 01.2016
Graduate Certificate - IT Fundamentals, Network Support & Cybersecurity
The Kable Academy