Kevin Withrow
Wilder
Summary
Dynamic professional with extensive experience at Givaudan Flavors Corporation, excelling in process automation and production scheduling. Proven ability to streamline operations and enhance efficiency while prioritizing workload. Adept at troubleshooting mechanical issues and fostering a collaborative team environment, ensuring high-quality outcomes in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Lead Production Operator
Givaudan Flavors Corporation
02.2019 - Current
- Prepared and organized production orders for operators.
- Helped with troubleshooting mechanical and production issues with Spray Dryers, Powder Blending, Order Staging and Fluid Bed equipment.
- Inspected products and machines to maintain quality and efficiency.
- Reviewed production schedules and streamlined processes.
Flex Manager
Joe's Crab Shack
03.2018 - 02.2019
- Supervised employees in Front of House including servers, bartenders and hosts.
- Supervised employees in Back of House including Kitchen staff.
- Helped organize 1st week training program for all servers.
- Found resolutions to employee complaints in-person as well as over the phone and by email.
- Coordinated staff schedules using a scheduling app.
Customer Service Representative/Teller
Fifth Third Bank
01.2018 - 07.2018
- Handled cash transactions for clients.
- Provided information on various types of financial products best suited for the customer's needs.
- Skilled at handling client's private information.
Service Consultant
Western and Southern Financial Group
07.2016 - 06.2017
- Provided customer service to clients over the phone regarding several different types of insurance
products including whole life, term, universal and health insurance coverage. - Provided detailed information regarding financial investment products such as variable and fixed
annuities. - Trained in providing service to clients, funeral homes and 3rd party funding systems regarding on-
going claims on insurance products. - Trained to handle multiple computer programs simultaneously to provide excellent customer service
while on the phone.
Pro Services Customer Service Associate
Lowe's Home Improvement
03.2014 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sales Associate
Dunham's Sports
09.2012 - 12.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Russell High School
Russell, KYSkills
- Process automation
- Production scheduling
- Standard operating procedures
- Process documentation
- Computer skills
- Workload prioritization
Timeline
Lead Production Operator
Givaudan Flavors Corporation
02.2019 - Current
Flex Manager
Joe's Crab Shack
03.2018 - 02.2019
Customer Service Representative/Teller
Fifth Third Bank
01.2018 - 07.2018
Service Consultant
Western and Southern Financial Group
07.2016 - 06.2017
Pro Services Customer Service Associate
Lowe's Home Improvement
03.2014 - 07.2016
Sales Associate
Dunham's Sports
09.2012 - 12.2013
High School Diploma -
Russell High School
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