Kevionna Norman
Louisville
Summary
Dynamic Sales Associate with a proven track record at Journeys Shoe Store, excelling in customer service and sales expertise. Skilled in creating engaging customer experiences, fostering loyalty, and driving repeat business. Demonstrates exceptional problem-solving abilities and teamwork, enhancing store operations and customer satisfaction. Achieves notable results in high-stress environments through excellent people skills and a goal-oriented approach.
Overview
2
2
years of professional experience
Work History
Sales Associate
Journeys Shoe Store
01.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Southern Highschool
LouisvilleSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Relationship building
- Flexible schedule
- Outgoing personality
- Stocking and receiving
- Sales expertise
Timeline
Sales Associate
Journeys Shoe Store
01.2023 - 10.2024
Southern Highschool
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